What are the responsibilities and job description for the Commercial Landscape Account Manager position at All Phase Landscape?
MAINTENANCE ACCOUNT MANAGER
Reports To: VP Operations or Senior Account Manager
- Major Goals: - Meet or exceed sales & profitability goals.
- - Communicate with Clients, the Production Manager, the VP of Operations and Technical Support Staff to provide outstanding proactive service in order to retain accounts year to year.
- - Work closely with the Production Manager and Technical Support Staff (Horticulturalist, Irrigation Technicians, Enhancement Manager, Salespersons & Subcontractors) in the performance of the contracted maintenance services within the budgeted hours.
Key Results:
1. Client communication & satisfaction.
2. Coordinated effort with the Production Manager to meet or exceed budgeted profitability through efficient scheduling & increased productivity. quality, safety, and company policies.
3. Leadership of APL team and employee retention & development.
4. Coordinate pricing & execution of contract extras to budgeted profits.
5. Direct & monitor Technical Support Staff on the jobs.
6. Implement and monitor safety programs.
7. Lead APL team in problem solving on assigned sites.
8. Snow removal during winter season & special projects as directed.
9. Manage timely submission of accurate paperwork: site reports, time sheets & logs, weekly safety meetings, & site measurements.
Performance Standards:
1. Completion of contract work within budget hours and schedules.
2. Quality rating of accounts as determined by customer and VP of Operations.
3. Ensure effective training of APL staff to; maintain quality service, care for Company equipment, and comply with Company Safety Program & policies.
records, and employee turnover.
4. Obtain contract extras as defined by annual budget on contract jobs.
5. Promote & contribute to high team morale through improvements, attitude, and encouragement of team members to overall company morale.
6. Meet deadlines defined by Company policy, procedures & as agreed upon with Supervisors.
7. Demonstrate professional conduct & appearance at all times.
Salary : $60,000 - $75,000