What are the responsibilities and job description for the 1908 Cleared Help Desk Administrator 4 (Secret Clearance) - Security Clearance Required position at All Points, LLC?
DESCRIPTION OF POSITION :
All Points is currently seeking a Help Desk 4 at Dover AFB in Delaware delivering effective IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems. Ensuring systems, servers, appliances, communications devices and operating system / application software are properly configured for network operation, are on-line and are available to customers.
- United States Citizenship Required
- Active DoD Secret Clearance Required
- This is an on-site position. Remote work is not supported
- United States Citizenship Required
- Active DoD Secret Clearance Required
- United States Citizenship is Required
- Active DoD Secret Clearance Required
EDUCATION :
BA / BS, or HS diploma / AA with 3 - 5 years' experience YEARS OF EXPERIENCE :
3 - 5 Years SKILLS / CERTIFICATIONS :
Active and current US DoD Secret Security Clearance Required
US Citizenship Required
CompTIA Security required , Security CE desired
Provide support for the Logistics Information System in sortie generation and integrate with Maintenance Information Systems operations at base level.
Provide end user support of the eTools (mobile devices, handheld devices, laptops, and computers) and Logistics Information System server environment within the Logistics community.
Provide technical administration and operational monitoring of these eTools and servers strategic level program support.
Provide technical support at on-site installations without dedicated staff support
Provide technical administration and operational monitoring of eTools and Logistics Information System servers as follows :
Manage government approved mobile devices, laptops, and computers (wired, or wireless) for Logistics functions. Perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and / or established policies.
Performs system-level design and configuration of products including determination of hardware, operating system, and other platform specifications.
Detects system, network, and application anomalies; resolves and / or escalates matters of significance in order to reduce the impact to global customers and maximize system availability.
Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance, e.g., OS WS 2019 or higher
Provide minor software and hardware maintenance, such as board replacement and / or upgrading components and installing software updates and patches. Replacement parts will be provided by the Government at Government expense or through warranty programs.
Implement network security policies and procedures for Logistics functions equipment by base or higher computer support agencies and organization’s Computer Systems Security Officers.
Enter trouble ticket items to include problem resolutions, date / time problem reported, date / time problem fixed, and recommendations into United States government system (Remedy).
Ensures all Logistics eTools and servers (hardware and software) comply with Air Force and DoD Information Assurance security standards.
Prepare, document, manage, and maintain required user access documents (i.e. laptop agreements, mobile device agreements, information assurance training).
Plan, operate and maintain backup system for Logistics Information System servers and eTools using industry standards or higher.
Track and manage government furnished equipment designated by Air Mobility Command and in accordance with all applicable Air Mobility Command, USAF and DoD instructions, policies, and guidelines.
Computer skills – working with various computer technology is a necessity to include equipment maintenance, MS Office, and using custom software.
Troubleshooting – troubleshoot all equipment issues in a timely manner.
Physical Fitness – Extended periods of sitting at a workstation is expected. Walking to nearby locations in inclement weather is common.
Customer Service – Must possess excellent customer service, communication, and interpersonal skills. Interfacing with customers and guests on-site to make sure their requirements are met, and that equipment is functioning is a major responsibility.
Organization Skills – Manages and is responsible for the successful completion of all tasks in assigned projects.
Previous flight line experience.
Knowledge of AF maintenance software applications.
SECURITY CLEARANCE :
Positions with All Points are Full-time, Direct, and we offer a full benefit package. For more information, please visit our Career Portal.
https : / / www.allpointsllc.com / careers /
ALL POINTS IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER
