Operations Administrative Supervisor

TITLE: Operations Administrative Supervisor

SALARY RANGE:($22.00 to $26.00 Hourly)

Compensation will include hourly plus paid time off (PTO), health, dental, vision and life insurance options.

Position Purpose & Objectives:

The Operations Administrative Supervisor ensures seamless execution of daily operational activities by tracking and organizing key tasks, responding to client concerns, and facilitating interdepartmental coordination. Reporting directly to the Operations Manager, this role supports operational efficiency and client satisfaction through strong organizational skills, attention to detail, and proactive communication. This position does not require a private security officer license or prior experience in the security industry.

Essential Duties & Responsibilities:

• Maintain and track operational tasks, ensuring timely follow-ups and updates.
• Review daily reports (e.g., Dispatch, Field Supervisor, key emails) and prepare briefing summaries for daily leadership huddle.
• Support the Operations Manager in client communications, ensuring detailed and timely responses.
• Standardize and update site Post Orders in collaboration with clients on a continual basis.
• Coordinate employee evaluations, disciplinary actions, and personnel functions (e.g., Track of Misbehaviors and ADP tracking).
• Ensure completion of tasks related to new and ending client sites.
• Coordinate with the Field Operations Supervisor daily to ensure a smooth hand-off of required tasks.
• Collaborate with other departments to ensure the timely completion of operational objectives.
• Identify process inefficiencies and develop solutions for continuous improvement.
• Assume assigned duties of the Operations Manager in their absence.
• Oversee uniform program, including ordering, inventory, distribution, and collection.
• Manage multiple tasks and assignments simultaneously while handling interruptions effectively.
• Handle interactions with clients and employees professionally, even in challenging situations.
• Work closely with other administrative staff, including Operations and Court Supervisors.

Knowledge, Skills, and Abilities:

• Strong organizational and administrative skills with attention to detail.
• Excellent verbal and written communication skills, with the ability to interact professionally with clients and employees.
• Ability to manage multiple tasks in a fast-paced environment with frequent interruptions.
• Proficiency in Microsoft Office and company-specific technology tools.
• Experience in an administrative, client service, or customer support role (preferably in a professional office setting).
• High emotional intelligence, with the ability to handle client and employee concerns productively.
• Ability to establish and maintain effective relationships with employees and clients.
• Utah Driver’s License required; must maintain compliance with traffic laws when operating company vehicles.

Preferred Qualifications:

• Prior experience in administrative, operations coordination or supervisory roles.
• Experience in security or service-based industries (not required but beneficial).

Work Schedule:

• Full-time, primarily weekday, onsite position (preferred hours: 7:00 AM – 3:30 PM).

All Pro Security is an equal opportunity employer without regard to race, religion, sex, pregnancy, genetic information, age, national origin, color, sexual orientation, gender identity, citizenship, disability, veteran or military status, or any other factor protected by law.

The intent of this job description is to provide a representative summary of the major responsibilities and duties performed on the job. It is not intended to be an exhaustive list of all job-related duties and responsibilities that an employee may perform. An employee in this position will be required to perform any other job-related duties required by their supervisor. This job description is not intended to and does not infer or create any employment, compensation, or contract rights to any person or persons. This updated job description supersedes prior descriptions for the same position. Management reserves the right to add or change duties at any time.