What are the responsibilities and job description for the Service Advisor-Vermeer position at All Roads?
If you are customer focused, detailed and want to be around heavy equipment...keep reading! Vermeer All Roads in Findlay, OH is searching for a Service Advisor to join our team. As a Heavy Equipment Service Advisor, you are the first point of contact with our customers. This role helps manage the center of communications for all repair activities and acts as a liaison between customers and the dealership. You will be well versed in mechanical service matters and thoroughly understand the customer's problems to set and manage expectations. We want the customer to receive first-class service. Prior service advisor experience and heavy equipment/heavy duty will be given preference. This is a full time benefits eligible opportunity with a base salary plus commission.
Benefits
- Great benefits available on the 1st of the month after 30 days...medical, dental, vision, disability and life insurance offerings
- 401k with company contribution
- Paid time off
- Company paid holidays
- Tuition Reimbursement program
- Employee referral bonus program
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties:
- Maintain excellent customer service as set by dealership service manager
- Schedule appointments and generate estimates for customers
- Advise customers on the appropriate maintenance required based on manufacturer’s specifications
- Document repair and service orders in the correct fashion
- Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
- Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
- All other duties as assigned
Required Education and Experience
- High School Diploma or GED required
- Valid Driver’s License
- Previous service writing experience required
- Experience within heavy duty/heavy equipment preferred
- Must have excellent customer service skills
- Ability to multi-task, prioritize, and work efficiently
AAP/EEO Statement
All Roads Company and its subsidiaries is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
