What are the responsibilities and job description for the Collections Specialist position at All Star Auto Lights?
Collections Specialist I - Full Time- Orlando, FL - Hybrid
Location: Orlando, FL - Hybrid - 2966 Commerce Park Dr., Suite 300, Orlando, FL 32819
Come join the All Star Team where we foster a positive and dynamic team environment! All Star Auto Parts, Collision business unit of TERREPOWER, specializes in remanufacturing auto lights and wheels and supplying top aftermarket products. We are a rapidly growing company with dynamic growth! We offer opportunities for career growth, competitive pay, benefits within the first 30 days, paid time off, paid company holidays, paid training, and 401(k) with up to 5% match.
What You'll Be Doing
- Complete a high volume of outbound collection calls and emails daily
- Contacting customers with professionalism and knowledgeable information
- Must update and maintain all customer records by documenting the collection account status in multiple computer systems
- Responsible for monitoring client accounts and reconciling in a timely manner
- PDF printing voices and statements from computer systems and emailing to clients
- Taking credit card payments or E-check payments over the phone
- Responsible for building relationships with customers' accounts payable departments to facilitate timely payments
- Open communication with team members to improve all department procedures
- Committed to reaching our corporate collection goal
- Willing to complete any ad-hoc audit or research projects
- Complete tasks as provided from the inbox
- Running the letter campaign adding and removing flags
- Reduce the accounts that have paid zero on the assigned portfolio
- Help with credit holds
What You Need
- 5 years of experience preferred
- Excel proficiency (including v-lookup, filter, sort, pivot) preferred
- Professional phone etiquette
- Able to multi-task
- Strong computer skills
- Self-starter, able to work with minimal supervision
- Team player, communicates well with others
- Driven to accomplish individual goals and team goals
About Us
All Star Auto Parts is a leading supplier in the collision repair, wheel and tire repair, and automotive eCommerce industries. Founded in 2005 and headquartered in Orlando, FL, we specialize in remanufacturing auto lights and wheels and supplying high-quality aftermarket products. Over the past three years, we've experienced 300% growth and continue to expand through both organic and acquisitive growth.
At All Star, we are committed to building a team of highly motivated, passionate, and reliable individuals. Our five core values—Dependable, Knowledgeable, Proactive Communicators, Problem-Solvers, and We Deeply Care—are ingrained in everything we do.
With nearly 600 employees, we pride ourselves on fostering a dynamic and engaging work environment. We celebrate our team annually with Employee Appreciation Week and maintain an employee engagement committee that organizes fun activities each month.
PLEASE NOTE:
All Star Auto Parts is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.
