What are the responsibilities and job description for the Automotive Service Manager position at All Star Honda Abilene?
The service manager oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, displaying strong leadership skills, setting and obtaining sales and profit objectives and maintaining service records. Additionally, they must satisfy service concerns of all customers, ensure that service is performed at the highest level and operate the department profitably.
Job Duties
The service manager oversees the service department and is typically responsible for:
Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers
Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business
Work with service advisors on a daily basis to ensure best practices are being performed.
Meet with customers to resolve their questions regarding service or help with any issue they may be experiencing.
Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy
Require strong communication skills to deal with customers, employees and vendors
Required to maintain the profitability of their departments while controlling expenses and maintaining customer satisfaction
Required to not only understand and keep abreast of the federal, state, and local regulations that affect their operations, but must also comply with these regulations including hazardous waste disposal, OSHA Right-to-Know and provide necessary training on these regulations and ethical practices
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 10 hour shift
Work Days:
- Weekends as needed
Experience:
- Automotive Service Management: 1 year (Required)
Work Location: In person