What are the responsibilities and job description for the Assistant Telemarketing Lead - Chester County position at All Star Sports Academy?
Job Title: Assistant Telemarketing Lead
OUR WHY
At All-Star Sports Academy (ASSA) we deliver impact through our mission – “Inspiring and mentoring young athletes to become successful individuals – one game, one lesson, and one player at a time.”
The Assistant Telemarketing Lead will support the Telemarketing Manager in overseeing the daily operations of the telemarketing team while also participating in calls with both new and existing clients. This hybrid role requires a blend of leadership and telemarketing skills, as you will assist in managing team performance, achieving key metrics, and directly contributing to lead generation and client engagement. The ideal candidate is an excellent communicator with strong organizational and problem-solving abilities, eager to help drive team success and ensure high levels of customer satisfaction.
Duties and Responsibilities:
o Support team members in meeting and exceeding call volume targets and client engagement objectives.
o Help train and onboard new telemarketers, providing guidance on effective communication techniques and sales strategies.
o Monitor team performance, offer constructive feedback, and help resolve any performance-related issues. o Collaborate with the Telemarketing Manager to ensure team goals are aligned with the company’s overall objectives.
o Qualify leads, gather client information, and schedule appointments or follow-ups as necessary.
o Build rapport with clients, address their inquiries, and provide information about products/services.
o Maintain a high level of professionalism and customer service during calls.
o Track and report key performance indicators (KPIs) such as call volume, lead conversion rates, and client feedback.
o Assist in creating reports on team performance and client interactions for management review.
Qualifications:
All-Star Sports Academy is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status. Signatures below indicate that the proceeding job description was reviewed and agreed upon by both the employee and their respective Manager.
OUR WHY
At All-Star Sports Academy (ASSA) we deliver impact through our mission – “Inspiring and mentoring young athletes to become successful individuals – one game, one lesson, and one player at a time.”
The Assistant Telemarketing Lead will support the Telemarketing Manager in overseeing the daily operations of the telemarketing team while also participating in calls with both new and existing clients. This hybrid role requires a blend of leadership and telemarketing skills, as you will assist in managing team performance, achieving key metrics, and directly contributing to lead generation and client engagement. The ideal candidate is an excellent communicator with strong organizational and problem-solving abilities, eager to help drive team success and ensure high levels of customer satisfaction.
Duties and Responsibilities:
- Team Management Assistance:
o Support team members in meeting and exceeding call volume targets and client engagement objectives.
o Help train and onboard new telemarketers, providing guidance on effective communication techniques and sales strategies.
o Monitor team performance, offer constructive feedback, and help resolve any performance-related issues. o Collaborate with the Telemarketing Manager to ensure team goals are aligned with the company’s overall objectives.
- Client Engagement:
o Qualify leads, gather client information, and schedule appointments or follow-ups as necessary.
o Build rapport with clients, address their inquiries, and provide information about products/services.
o Maintain a high level of professionalism and customer service during calls.
- Metrics & Reporting:
o Track and report key performance indicators (KPIs) such as call volume, lead conversion rates, and client feedback.
o Assist in creating reports on team performance and client interactions for management review.
Qualifications:
- Proven experience in telemarketing, customer service, or sales roles, with at least 1-2 years in a leadership or supervisory capacity.
- Strong communication skills, both written and verbal, with the ability to engage clients effectively.
- Excellent organizational and multitasking skills.
- Ability to work in a fast-paced, metric-driven environment.
- Strong problem-solving skills with attention to detail.
- Experience with CRM systems and call tracking software is a plus.
- Ability to motivate and support a team to achieve performance goals.
All-Star Sports Academy is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status. Signatures below indicate that the proceeding job description was reviewed and agreed upon by both the employee and their respective Manager.
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