Billing and Collections Specialist

All-State Fire & Security we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services and create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the "All-State Difference."

Due to continued growth, we are looking for a Billing and Collections Specialist to support our branch in Buffalo, NY. As a Billing and Collections Specialist, you will play a critical role in the financial health of the organization by ensuring timely and accurate billing processes and effective collections of outstanding accounts. Your key responsibilities will include:

Essential Duties and Responsibilities:

• Accurate Invoicing - Prepares and invoices customers according to the specific requirements of the job and customer preferences, ensuring adherence to the customer's preferred billing procedures. This may include issuing credits and rebills if necessary.
• Customer Service - Provides exceptional customer service, which includes promptly and accurately invoicing customers, collecting past-due payments, and understanding and responding to any questions related to the invoices.
• Document Management - Scans and uploads essential documents, including invoices, purchase orders, contracts, and other relevant materials, to the online document storage system based on customer needs.
• Documentation Collection - Collects necessary documents such as W9 forms, Certificates of Insurance, and Exempt Sales Tax certificates as required.
• Visitor and Caller Assistance - Greets visitors or callers, addresses their inquiries, or directs them to the appropriate person according to their needs.
• Job Information Coordination - Assists in obtaining essential information for each job, such as PO numbers, tax-exempt forms, insurance certificates, utilization reports, liens, credit applications, and certified payroll information.
• Master Service Agreements Maintenance - Updates Master Service Agreements as needed to ensure they are current and accurate.
• Additional Responsibilities - Performs other duties or special projects as assigned, contributing to the overall efficiency and effectiveness of the team.

Qualifications:

• Good oral, written and telephone skills
• Good customer service skills
• Time management, organizational and interpersonal skills
• Moderate to advanced computer skills including Microsoft products
• Ability to define problems, collect data, establish facts, and draw conclusions

Education and Experience:

• Previous experience with billing required
• High School Diploma/GED required; Associate degree preferred
• Previous experience in an administrative setting or equivalent combination of education and experience
• Previous experience in the fire protection industry a plus

Physical Demands and Work Environment:

• Office environment – moderate noise
• Mostly sedentary role with the need to move about the office to copy, scan, fax and file
• Will require opening of heavy file cabinets with bending, stooping, or kneeling to file
• May require light lifting of storage boxes, packages to be mailed, etc.
• May require consistent time spent on the computer and phone throughout the day

Salary Range: $20-$25 per hour, dependent on experience

As part of the Davis-Ulmer Family of Companies, we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Why Choose Davis-Ulmer Family of Companies?

• Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
• Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.
• Strength of the Family: The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
• Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.
• Long-Term Career Relationships: Many of our employees have been with us for 20 years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.
• Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.

Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employers, and do not discriminate based on any legally protected status or characteristic. Minority/Female/Disability/Veteran

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."