What are the responsibilities and job description for the Customer Service Supervisor position at All States Ag Parts, LLC.?
Job Description
Job Title: Customer Service Supervisor
Summary
The Customer Service Supervisor ensures exceptional service delivery and achieves sales targets. This position requires a dynamic and results-driven individual who can motivate and guide a team to provide outstanding customer experiences while driving revenue growth. The Customer Service Supervisor will be responsible for managing day-to-day operations, implementing sales strategies, and fostering a positive and collaborative team environment.
Essential Duties and Responsibilities
Employee must be able to perform these essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.
- Supervises, mentors, and motivates a team of customer service representatives.
- Fosters a positive and collaborative team culture that promotes excellence in customer service and order processes.
- Analyzes sales data, identify trends, and make data-driven recommendations for improvement.
- Collaborates with the team to ensure a unified approach and consistent messaging.
- Oversees the customer service operations to ensure prompt and effective resolution of customer inquiries and issues.
- Monitors customer feedback and implements improvements to enhance overall customer satisfaction.
- Trains and educates the team on customer service best practices.
- Tracks and reports on key performance indicators (KPIs) related to sales and customer service.
- Provides regular reports to management, highlighting achievements and areas for improvement.
- Implements measures to address any performance gaps and enhance overall team effectiveness.
- Identifies opportunities for process improvement within the customer service workflow.
- Works closely with cross-functional teams to implement streamlined processes and enhance efficiency.
- Performs all other duties as assigned.
- Complies with the requirements of the company’s ISO 9001 Quality Management System (when required).
Supervisory Responsibilities
- This position supervises employees within the department/division.
Physical Requirements
- Ability to stand, climb, bend and kneel on an occasional basis.
- Prolonged periods of sitting at a desk and working on a computer.
- Regular manual dexterity/coordination: hand/eye movements, motor control.
- Regular visual effort: concentrated reading of documentation or close viewing of computer displays.
- Able to push, pull and lift up to 10bs. on an occasional basis.
Required Education/Experience/Skills
- High School graduate, or equivalent work experience.
- Proven experience in a customer service or sales leadership role.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Intermediate computer knowledge including e-mail, Word, and Excel software.
