What are the responsibilities and job description for the Customer Service Representative position at All Systems Plus?

Associated Grocers of New England has been feeding New England and growing careers since 1946. As the largest retailer-owned, wholesale distribution center in New England, AG knows how to best serve the needs of its unique customers. We are currently looking for a FT Customer Service Representative. In this role, you will provide effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs.

SUMMARY / PURPOSE :

Provide effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs.

Schedule : Mon-Fri, 8 : 00 - 5 : 00pm.
Rotating Sunday shifts every 3-4 weeks from 7 : 00am-1 : 00pm.
After the Sunday shift, the following Friday is considered a day off.

POSITION RESPONSIBILITIES / ACCOUNTABILITIES :

Confer with internal and external customers by telephone to provide information about products or services, take or enter orders, obtain details of issues.

Receive and respond to customer issues; interaction with other departments is crucial in helping to resolve issues.

Resolve customers' service or billing issues by performing activities such as issuing credits and pick-ups.

Coordinate cross dock processing.

Support customers with internet orders and solve issues to find the best solution.

File and maintain records according to the filing system used. Locate and remove material from file when requested.

May perform other duties as assigned to meet business objectives.

ESSENTIAL SKILLS & EXPERIENCE :

High School diploma or equivalent

Five years' experience in a Customer Service-related field

Excellent communication skills

Must have excellent critical thinking skills to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Ability to deal calmly and effectively with high stress situations including but not limited to high call volume and customer complaint resolution.

Ability to work independently.

Strong typing and data entry skills with focus on accuracy and attention to detail

WHY WE'RE A GREAT PLACE TO WORK :

As a retailer-owned wholesale cooperative, Associated Grocers of New England (AGNE) is dedicated to the success of its members and committed to serving the needs of independent grocers. We achieve our mission through : integrity, a supportive employee environment, concern for the communities we serve, efficient and innovative operations, and a commitment to excellence. AGNE is recognized in New Hampshire as the employer of choice. We attract great people, with great passion working for a great purpose. Employees who build a career at AGNE enjoy :

Medical / dental / vision insurance

Health savings account with employer contribution

401K match

Profit sharing program

Flexible spending account

Life and AD&D insurance

Tuition reimbursement

Employee purchase program

Employee assistance program

Paid time off

Vacation time off

Paid holidays / personal / sick days

Computer purchase program

Volunteerism policy

Well-being program with incentives

Committee Participation

And more!

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