What are the responsibilities and job description for the Comfort Advisor position at Allbritten?
Job Summary
A Comfort Advisor’s primary duty is to sell the company’s products and services in a regional territory, make outbound calls on service invoices and leads not sold in the field and utilize the best practices necessary to achieve department sales goals.
Duties & Responsibilities
- Drive new sales for the company in a professional manner consistent with the company’s integrity and standards.
- Determine needs and then provide solutions that solve the customer’s issues and generate a high rate of referral-based sales.
- Present proposals in person at the customer’s home.
- Perform sales presentations, as outlined in company selling process, using approved company presentation materials and methods.
- Offer financing on all proposals.
- Inform customers of all special promotions.
- Refine communication skills and improve customer satisfaction processes.
- Participate in training as requested.
- Perform full in-house assessment of client’s home. Must demonstrate field level application of knowledge and skills attained from all training provided.
- Additional duties include but are not limited to transferring all required information / communication to company CMS. This includes all pictures of the job and all necessary notes, drawings etc., to adequately communicate the job to the operations department in order for them to make the perfect installation; completing required sales reporting; being available to answer questions that may arise; and returning to completed jobs for quality checks and referrals.
- Keep appointments with customers as scheduled.
- Follow company procedures for generating referrals.
- Participate in weekly sales meetings.
Competencies for success
- Sales Skills including: networking, following process, critical/comprehensive thinking, identifying needs, qualifying, presenting, gaining agreement, closing and developing referrals
- Assertiveness, Customer Focus, Integrity, Problem Solving, Results Driven, Self-Motivated, Communication, Teamwork, Adaptability, Coachable, Hungry
REQUIRED Skills and Desired skills
- 2 years’ experience retail sales
- Detailed and Goal orientated with a strong desire to succeed
- Excellent customer service skills
- Strong interpersonal & communication skills
- Good writing skills
- Professional appearance
- Solid organizational and sales pipeline management skills
- Strong understanding of the fundamental of sales
EDUCATION & EXPERIENCE
- 2 years high-volume of sales experience
Physical Demands:
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Physical Demands:
- Must be physically able to lift, lower, push, and pull objects of up to 50 lbs. unassisted.
- Ability to stand, walk, climb, bend, stoop, and crouch for extended periods of time.
- Ability to handle and climb ladders and to be able to navigate roof tops and tight spaces/Attics
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Work Environment:
- Office and field
- While performing the duties of this job, the Comfort Advisor will be exposed to:
- Weather, dust/debris, and confining areas of a home for short period of time
Pay Scale:
- Commission – $100,000-$200,000
Work Environment:
- Office and field
WORK SCHEDULE
- Work hours will vary based upon scheduling needs of customer, presentation times, and seasonality. The Comfort Advisor may regulate their work hours accordingly.
