Demo

Customer Service Rep (CSR)

Allbritten
Fresno, CA Full Time
POSTED ON 2/18/2025
AVAILABLE BEFORE 5/16/2025

Job Description

Job Description

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for.

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Fresno. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Here at Allbritten, The Barefoot Plumber, you will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Allbritten by visiting Allbritten.com. When you're ready, please follow the directions at Apply Today to apply for this position.

In addition to a competitive salary and benefits package, we offer :

  • A culture that values hard work and reward results
  • Medical Insurance we pay 65% of you and 70% of your family's insurance premiums for health.
  • 100% of your Life Insurance premium
  • Low-cost dental, vision, and short-term disability available.
  • 401k Plan with up to 4% Match
  • Paid PTO and six paid holidays each year
  • Weekly pay
  • A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Allbritten.

If you are passionate about helping people improve their homes, have a strong work ethic, and enjoy working both independently and as part of a team, we encourage you to apply. Please note that this role may require working in diverse and potentially uncomfortable indoor and outdoor environments.

This is not the right fit for you if you are not looking for a long-term career or are unable to consistently demonstrate an exceptional work ethic, including excellent attendance. We value teamwork and those who enjoy working as part of a team will thrive in this role.

Job Summary

Customer Service Representative is the first point of contact for our customers. Making / Receiving call in a timely matter, with assisting customers over the phone and accurately booking calls with the correct job type.

Duties & Responsibilities

  • Maintain high-quality customer service
  • Expect to take or make about 160 total calls per day minimum
  • Interacting with customers through email, text, and third-party communication platforms such as Yelps, Chirp, ST chats / online bookings, etc.
  • Ensure all information is entered into our CRM correctly and quickly
  • Recognize the complex nature of scheduling
  • Utilize ServiceTitan (CRM) to schedule appointments for our 50 Technicians, making sure the times and dates work for the customer and don’t overextend the Technicians
  • Collaborate with our Dispatchers to maintain the service schedule
  • collaborate with other folks on the team who are providing customer service and coordinate the team’s efforts to meet and exceed company expectations
  • Competencies for success

  • Assertiveness, Customer Focus, Integrity, Problem Solving, Results Driven, Self-Motivated, Communication, Teamwork, Adaptability
  • REQUIRED Skills and Desired skills

  • Detailed and Goal orientated with a strong desire to succeed.
  • Excellent customer service skills
  • Strong interpersonal & communication skills
  • EDUCATION & EXPERIENCE

  • High School Diploma and / or GED certificate
  • Physical Demands :

  • Ability to sit up to 8 - 10 hours.
  • Repetitive hand, wrists, arm and leg motion
  • Pay Scale :

  • 18.00 - $22.00 per hour
  • Work Environment :
  • Office
  • WORK SCHEDULE

  • Hours may vary from 7 : 00 am – 7 : 00 pm / Monday - Saturday
  • EQUAL OPPORTUNITY EMPLOYMENT STATEMENT

    Allbritten is an Equal Opportunity Employer (EOE) and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, protected veteran status, or any other personal characteristic protected by Federal, State, or Local Laws.

    Salary : $18 - $22

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