What are the responsibilities and job description for the Facilitation Manager position at Allcat Claims Service?
Purpose:
Builds and leads a team of facilitation professionals focused on training and developing desk adjusters and creates feedback loops to ensure optimal learning environments and experience.
Primary Responsibilities:
- Cultivates partnerships with internal stakeholders to drive collaborative success
- Supervises learners during the introductory training period
- Drives the delivery of accurate, comprehensive, engaging, and impactful training programs for new and current desk adjusters
- Continually evaluates learner performance to ensure training is meeting business needs; resolves challenges and modifies program(s) as necessary
- Develops and validates instruction methodology(s) with a focus on blended and other adult learning best practices
- Regularly provides data driven insights to senior leadership on learning retention and speed to proficiency
- Regularly reviews and optimizes training delivery processes for efficiency and scalability
- Performs regular assessment of classroom/facilitation skills of direct reports through a structured observation process
- Maintains regular 1:1’s with direct reports sharing evaluations of performance and guidance to further their development and careers
- Conducts training and/or co-facilitates on a recurring schedule to ensure optimization of delivery skills and familiarity with content
- Maintains a breadth and depth of training/adult learning trends, developments, and best practices
Requirements:
- Bachelor’s Degree in Education, HR, Communications or relevant field
- Current TX Adjuster’s License (or ability to obtain)
- 3-5 years direct experience with classroom management
- Demonstrated experience with training program development and management
- Excellent verbal, written, and collaboration skills
- Demonstrated ability to build rapport with others and create a team environment
- Excellent organizational and time management skills with ability to prioritize responsibilities to support competing priorities and deadlines
- Working knowledge of training and development best practices
- Proficiency with Microsoft Office and LMS Administration
Allcat Claims Service
Allcat Claims Service, LP is a total solution provider for all of your insurance claims needs. We can handle all aspects of your claims process, including initial calls received during normal business hours; as well as weekends, after hours and emergency call centers. We can also handle the estimating, closing and issuing of checks for the claim as well as issuing depreciation holdback and indemnity checks. With our real-time electronic reporting and tracking of claims, you will always be able to have the most updated information for your organization to make the most informed decisions. We have the knowledge and the team in place to make your claims department the best that it can be.
