What are the responsibilities and job description for the Patient Service Representative position at Alleghany Health?
**About the Role**
We are seeking a compassionate and empathetic Patient Services Representative to join our team at Alleghany Health. As a front-line ambassador, you will play a critical role in ensuring each patient is treated with respect and receives the highest quality care and service.
The ideal candidate will have 6 months of experience in a customer service role, interacting directly with customers in person, with responsibility and accountability for superior customer experience. A high school diploma or GED is also required.
- Continually serves as a front-line ambassador for ensuring each patient is treated with respect and receives the highest quality care and service.
- Works effectively with others to deliver the highest quality care and service on a continuous basis
- Follows Alleghany Health standards of performance
- Always adheres to regulatory requirements
Responsibilities include completing the registration process while meeting quality and wait time goals, obtaining all required information for hospital/clinic records and billing systems, and providing required information to patients/responsible party concerning Advanced Directives if applicable, Privacy, Medicare and required other compliance or consent forms.
You may also be responsible for screening patients for Medicaid, the Affordable Care Act or hospital sponsored financial program and provide appropriate documentation and referral. Additionally, you may place an identification wristband on the patient and always follow hospital/clinic patient safety procedures for patient identification and medical record management.
