What are the responsibilities and job description for the Patient Services Representative III position at Alleghany Health?
Patient Services Representative Job Description
The Patient Services Representative is dedicated to delivering exceptional care and compassion every day. Our representatives embody empathy, ensuring a stress-free experience for patients while they register for healthcare services.
This is a PRN position, requiring work on an as-needed basis.
Essential Job Functions:
- Front-Line Ambassador: Continuously serves as a representative of the highest quality care and service, treating each patient with respect.
- Team Collaboration: Works effectively with others to deliver exceptional care and service on a continuous basis.
- Performance Standards: Follows Alleghany Health standards of performance at all times.
- Regulatory Compliance: Always adheres to regulatory requirements.
- Registration Process: Completes the registration process while meeting quality and wait time goals, including obtaining required information and signatures.
- Client-Specific Tasks: Depending on the assigned client location, may screen patients for Medicaid or other financial programs, provide bedside financial counseling, and perform other tasks as needed.
- Clerical Functions: Performs clerical duties such as answering phones, chart processing, and filing.
Qualifications:
- High School Diploma or Equivalent: Requires a high school diploma or GED.
- Customer Service Experience: 6 months of experience in a customer service role, interacting directly with customers in person.
