Applications Specialist Assistant (Closes 4/15/2025)

In Allegheny County, we appreciate people who think big, act boldly, and care about making a difference. You don’t have to be from here to feel at home, or to make your mark. With only 1.3 million people in the County, it is small enough for motivated people to get things done. Allegheny County’s Department of Human Services (DHS) is a perfect place to get things done that directly affect people in need in a positive and lasting way. We help children grow up safer and healthier, older adults remain able to live independently, and neighborhoods to thrive. Our mission is to improve the health and well-being of people in Allegheny County.

The Assistant Application Specialist, Department of Human Services (DHS), Office of Children Youth and Family Services (OCYF), works at the CYF Intake Office and reports to the KIDS Specialists Team, primarily the KIDS team members who are housed at CYF Intake Office. They complete the entry of assigned referrals from the call screening workbasket and return them to Call Screening for clinical assessment and disposition. They do not interface with reporting sources or CYF clients. Their primary interactions are with staff only and they work Monday through Friday, 8:00am-4:00 pm or 8:30 am-4:30pm.

Duties and Responsibilities:

1. Research information provided in assigned referrals included but not limited to: previous CYF history, contact information, demographics

2. Validate information provided in assigned referrals by utilizing additional applications included but not limited to: KIDS and ClientView

3. Updates the case record by documenting contacts, as needed.

4. Update and enter necessary information on assigned referrals until they are ready for assessment and disposition by the call screening department

5. Attends unit meetings, agency staff meetings, relevant training sessions as needed.

Knowledge, Skills and Abilities:

• Excellent communication skills, both oral and written, including the ability to follow oral instructions.

• Fast typing skills and knowledge of touch typing and databases.

• Detail-oriented.

• Critical thinking.

• Able to work within strict timeframes and deadlines.

• Works in a team while being an independent worker.

• Working knowledge of office equipment and computer hardware.

• Excellent customer service skills.

• Ability to work in a fast-paced, high stress environment.

• Requires manual dexterity and range of hearing/vision sufficient to perform job duties.

Education/Experience Requirements:

High School Diploma or equivalent, plus experience working in an office/clerical setting.

-OR-

Any equivalent combination of education and experience that meets the required knowledge, skills and abilities.

-AND-

Must be able to travel locally, via public transportation or have a valid driver’s license and access to a reliable vehicle.

If hired for a position, candidates would work for Allegheny County, Department of Human Services and be employed by Diversified Care Management.

About Allegheny County Department of Human Services (DHS)

DHS is the largest agency in Allegheny County government, with a budget of nearly $1 billion. DHS serves over 200,000 people a year through services that include: Protecting children and youth from abuse and neglect and preventing future occurrences of maltreatment; improving child wellness through family support, home visiting, early intervention and in-home services; providing treatment for behavioral health issues such as substance use disorders and mental illness; managing the care of adults with intellectual disabilities; preventing unnecessary nursing home stays; and services that prevent homelessness and provide shelter and housing for families and individuals.

Why DHS?

• It is innovative. Most recently, the national attention and awards we’ve gotten are for how DHS integrates data and uses them to improve the safety and well-being of children through tools that support front-line staff in making decisions (using predictive analytics).

• DHS is diverse, but we strive to be even more inclusive. Our director has made it her top priority that DHS is “the kind of place where a diverse group of talented people want to come, grow, and do their best work.” This includes equity in hiring and advancement, as well as in unleashing the creativity and ideas of staff at every level of DHS.

• It has strong, assertive leaders. We do not hire yes-people.

You can make a big impact here. We stand out as one of the best human services organizations in the country. But we need problem-solvers, innovators, and terrific leaders to make sure we are smart in how we use our funding so that we reach the people who most need our help to make their lives better.

“DHS strives to be the kind of place where a diverse mix of talented people want to come to grow and do their best work.”

-From the organization’s statement on Equity and Inclusion

Salary : $45,000