What are the responsibilities and job description for the Area Agency on Aging Intern position at Allegheny County Department of Human Services?
About the Company - At the Allegheny County Department of Human Services (DHS) , our mission is to enhance the welfare of the County's most vulnerable residents. We manage, influence, and fund essential services valued at over $1 billion, aiding over 200,000 residents each year. These services include treatment for mental health and addiction, housing for the homeless, and protective services for children and older adults. Over the past 20 years, we have earned a national reputation for being at the forefront of using analytics and technology to deliver more effective and efficient public services.
About the Role - Innovation: Recently, we have received national recognition and awards for our innovative approach. DHS integrates data to improve the safety and well-being of children, utilizing tools that support front-line staff in decision-making through predictive analytics. Commitment to Equity: We are dedicated to promoting equity for our staff, providers, and community members. Opportunity to Make an Impact: We stand out as one of the best human services organizations in the country. We seek problem-solvers, innovators, and strong leaders to ensure that we use our funding wisely to assist those who need our help most and improve their lives.
Responsibilities -
- Collect payments from OPTIONS consumers receiving vital services.
- Assist in managing the Cost Share program workflow.
- Analyze collection reports to track payments and trends.
- Provide customer service support to clients and stakeholders.
Qualifications - Education details
Required Skills -
- Experience in customer service and communication.
- Basic accounting and financial management skills.
- Proficiency in data analysis and report generation.
- Ability to work collaboratively in a team-oriented environment.
Preferred Skills
Pay range and compensation package - Pay range or salary or compensation
Equal Opportunity Statement - AN EQUAL OPPORTUNITY EMPLOYER - M/F/V/D Area Agency on Aging (AAA) - Summer 2025
Older Adult Support Bureau - As an intern with the Area Agency on Aging’s Older Adult Support Bureau, you will contribute to the Cost Share program by assisting in the collection of payments from OPTIONS consumers, directly supporting in-home services for older adults.
Responsibilities -
- Collect payments from OPTIONS consumers receiving vital services.
- Assist in managing the Cost Share program workflow.
- Analyze collection reports to track payments and trends.
- Provide customer service support to clients and stakeholders.
Skills -
- Experience in customer service and communication.
- Basic accounting and financial management skills.
- Proficiency in data analysis and report generation.
- Ability to work collaboratively in a team-oriented environment.
Older Adult Services Bureau - The Senior Companion Program in Allegheny County, funded by AmeriCorps and managed by the Department of Human Services/Area Agency on Aging, provides assistance and companionship to older adults with daily living tasks.
Responsibilities -
- Conduct phone calls with volunteer stations, companions, and consumers, documenting conversations in database systems.
- Compile data and generate reports on program activities.
- Engage in community outreach, potentially working outside of the office.
Skills -
- Strong communication and interpersonal skills.
- Proficiency in database management and documentation.
- Ability to compile and analyze data.
- Initiative and willingness to work in community settings.
Information & Assistance Unit - The SeniorLine service serves as a vital resource for older adults, connecting them with essential information and services through a dedicated team of care managers. Interns play a crucial role in supporting this initiative by engaging in various responsibilities and skill development.
Responsibilities -
- Conduct selected callbacks and referrals to assist callers.
- Participate in professional training sessions to learn about different units within the Area Agency on Aging.
- Attend outreach events to promote available services to the public.
- Manage and distribute promotional materials to raise awareness of SeniorLine resources.
- Investigate underutilized resources and update agency publications accordingly.
- Assist in mailing informational materials to SeniorLine callers.
- Engage in special projects as assigned during the internship.
Skills -
- Strong communication and interpersonal skills.
- Ability to work collaboratively with diverse teams.
- Research and organizational skills for managing information.
- Proficiency in taking initiative and completing tasks independently.
- Familiarity with outreach and engagement strategies.
- Adaptability and willingness to learn in a dynamic environment.
