What are the responsibilities and job description for the Stadium Protection and Response Manager position at Allegiant Stadium?
ASM Global
ASM Global is the world's leading venue management and services company. The company was formed by the combination of AEG Facilities and SMG, global leaders in venue, event strategy, and management. The company's elite venue network spans five continents, with a portfolio of more than 300 of the world's most prestigious arenas, stadiums, convention, and exhibition centers, and performing arts venues. From Aberdeen to Anchorage, and Sydney to Stockholm, its venues connect people through the unique power of live experiences.
Allegiant Stadium
Located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, Allegiant Stadium is an award-winning global events destination. A state-of-the-art, multipurpose venue with a capacity of 65,000, Allegiant Stadium has hosted world-class music artists such as Garth Brooks, The Rolling Stones, Guns N’ Roses, Illenium and BTS with more legendary concerts to come. The fully enclosed stadium is also home to the UNLV Rebels football team and has hosted premier sporting events such as the CONCACAF Gold Cup Final, Pac-12 Championship Game, Las Vegas Bowl, and WWE SummerSlam. The venue also hosted the NFL Pro Bowl in 2022 and Super Bowl LVIII in 2024. Allegiant Stadium is committed to giving back to the community though numerous diversity, inclusion, and community outreach initiatives.
Job Summary
As a key member of the Stadium Protection & Response Management Team, efforts are made to achieve and maintain the highest level of quality in all aspects of security work. The Stadium Protection & Response Manager is responsible for the management of the security services for both the facility and events at Allegiant Stadium. oversees all daily and event parking operations on campus. The incumbent will also manage the relationship with the 3rd party parking contractor.
The leadership, passion and commitment to teamwork will contribute to inspiring others and living security posture and company vision.
Essential Functions
- Ensure the delivering of exceptional customer service and public relations
- Develop and implement security policies and procedures for contracted security personnel
- Liaison with 24/7 security provider at Allegiant Stadium and property to administer security measures and provide operational support, ensuring a safe environment for visitors, fans, and employees.
- Help train, coach, motivate, and provide performance evaluations for managerial staff personnel which report into the department.
- Assist in the preparation and management of the department’s operating budget and contribute any capital expense requests.
- Administer security procedures and provide operational support, ensuring for a safe environment for our fans.
- Liaise with Human Resources to ensure company-wide compliance with all H&S guidelines and policies
- Ensure effective management of incidents and tracking accurate records and reporting procedures
- Ensure security measures comply with State, Federal and league requirements
- Develop effective working relationships with local agencies including Metro Police, Fire Departments and EMS
- Ensures the quality and accuracy of all logs and incident reports generated at the site; and creates and implements post orders for the security team on site.
- Provide quality assurance on parking contractor operations.
- Oversee reporting of revenues, efficiency, and inventory.
- Facilitate planning for all events on campus and their parking needs.
- Manage the parking needs of all departments.
- Monitor and audit the parking operations via parking control equipment.
- Address and resolve all issues for Executives, VIPs, and special guest.
Required Qualifications
- A minimum education level of a BA/BS Degree (4-year) in related field
- Minimum 5 years’ experience in event security preferably in hospitality/professional sports/facility management industry
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel)
- Previous effective leadership experience and managerial roles
- Proven ability to lead, understand and communicate effectively
- Proactive approach toward day-to-day activities and event planning
- Ability to enhance and lead a positive and encouraging work environment
- Skilled at building positive, professional relationships both internal and external partners.
- Proven to perform well under pressure; including strong ability to multitasking.
- Experience with innovative optimization of leading performance standards for Security processes.
- Ability to work within a team and independently.
- Work in compliance with the provisions of the Occupational Health & Safety Act
- Available to work evenings and weekends and holidays if needed
- Ability to see the big picture and strategize accordingly
- Great character, team building and a team player who can motivate and influence a team
- Ability to meet deadlines and over deliver of expectations
- Demonstrated ability to work independently and act with diplomacy and discretion
- Thorough knowledge of CCTV, fire alarm systems, computerized access control systems, and wireless radio communication
- Maintain an effective employee & visitor photo ID & credential program.
Preferred Qualifications
- Experience working in a sports or entertainment venue.
- Experience with parking control equipment, including the integration, auditing, and repair & maintenance of such equipment.
ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
