What are the responsibilities and job description for the Stations Support Specialist II position at Allegiant Travel?
Summary
A Stations Support Specialist II is responsible for the development, implementation, support, and overview of airport networking infrastructure. This position is important for the growth of new and existing airports to implement and support of network infrastructure for Airline operations. A Stations Support Specialist II is responsible assisting with the design of the network footprint for implementation, providing hands on support for the installation of the equipment and first level support for the technical infrastructure. They are an individual contributor that provides and leads 3rd tier customer support on client computers, peripherals, applications, tools and networks.
Along with the implementation of the network infrastructure this position is responsible for performing maintenance and upgrades to the hardware and software of the airport systems. The Support Specialist II will develop the standards and enforce documentation of the infrastructure as well as maintaining an accurate list of inventory and asset management. This position will require working with other partnered teams to assist in supporting an enterprise level IT infrastructure and deploy new technology while adhering to best practices and maintaining PCI Compliance.
Visa Sponsorship Available
Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education : High School Diploma / GED
Certification : Yes
Certification Details : CompTIA A , Network , Security
Years of Experience :
Minimum three (3) years of experience managing technical implementation of projects.
Minimum three (3) years of experience supporting an enterprise desktop environment.
Minimum three (3) years of experience with asset management.
- Availability to travel up to 50% of the month, including domestic and international.
- Advanced knowledge of network protocols including DHCP, DNS, and Mac Based Security.
- Familiar with PowerShell scripting, creating .bat files, and group policy.
- Advanced working knowledge of Microsoft's core business applications and operating system.
- Excellent organizational and time management skills and be self-guided for a range of related semi-complex tasks.
- Excellent customer service and advanced technical support skills for resolving semi-complex issues.
- Ability to maintain a calm demeanor and think clearly in a difficult, stressful or troubling situation.
- Ability to articulate technical information effectively to customers and vendors to assist in remote troubleshooting.
- Ability to work independently under the direction of immediate manager.
- Advanced knowledge of Active Directory administration and domain troubleshooting.
- Advanced knowledge of Virtual Desktop Infrastructure.
- Advanced knowledge of VMware vSphere.
- Advanced knowledge of client patch management systems.
- Advanced knowledge and experience with SCCM including imaging, task sequence, patch management and reporting.
- Knowledge and experience with any of the following airport common use platforms : Amadeus, SITA, Arinc, Ultra.
- Ability to work extended hours as required for off-site support.
- Availability to work or travel a variety of shifts and on weekends and holidays as necessary.
- Availability for on-call rotation.
- Availability to be on-call for emergencies.
Preferred Requirements
Job Duties
Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Office / IT - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 50 lbs. May be required to work various shifts / days in a 24 hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.
Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
EEO Statement
We welcome all individuals from varied backgrounds and experiences to apply. Our company celebrates diversity, and we value the unique perspectives and talents that each person brings to our team.
Equal Opportunity Employer : Disability / Veteran
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56,800 - $70,600 a year
Annual Salary Range : $56,800 - $70,600
Full Time Benefits : Profit Sharing
Medical / Dental / Vision / Life / Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Paid vacation, holidays, and sick time
Part Time Benefits : Profit Sharing
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Sick time
Salary : $56,800 - $70,600
