What are the responsibilities and job description for the Call Center Representative position at Allegiant Utility Services?
The Call Center Representative will be responsible for receiving inbound and making outbound calls to interact with our customers and identify their needs or issues. Scheduling meter installation appointments will also be a primary task along with confirmation of address and phone numbers of customers.
We have an opening for this role in Baxter, MN (Non-Remote) - Experience is preferred!
- Experience within the Utility or Transportation Industry is a plus!
- Bi-lingual (English/Spanish) is required.
Starting pay: $21.00 per hour
Responsibilities will include:
- Manage inbound and outbound calls in a timely manner while transacting the schedule information within the Call Management Software.
- Identify customers’ needs, clarify information, research issue, and provide solutions and/or alternatives
- Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament
- Build sustainable relationships and engage customers and staff by going the extra mile
- Maintain open communications with Technicians in the field if adding/changing orders
- Other admin duties as instructed by the Call Center Supervisors.
Additional Requirements/Skills:
- Strong phone and verbal communication skills along with active listening skills
- Must be able to sit or stand at workstation to interact with customers while using computers/headset
- Able to get along and work well with others in a team atmosphere
- Must be able to pass a background check and drug screening
- Effectively communicate with department and operations teams/provide regular updates
- Advanced degree or technical training is a plus!
Minimum Qualifications:
- High School diploma or GED
- Bi-lingual (English/Spanish) is required
- Strong computer skills and experience in MS Office Suite
- Experience working in a customer centric position and interacting with software applications to serve the customer.
Benefits:
- Paid Training, Medical/Dental plans, 401K plan, Paid Time Off, & Paid Holidays
EEO Statement
Allegiant Utility Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Salary : $21
