What are the responsibilities and job description for the Technical Consultant - Overtur, ANZ position at Allegion (Australia) Pty Limited?
We are an Australia-wide access and security solutions provider.
Founded 60 years ago, today API Access & Security is a leading name in the Australian security industry. With access to leading global brands and technology, nationwide specialists and a non-stop backup service, we are the preferred partner to deliver a range of products and services to all sectors with leading technology and solutions to ensure the safety and security of people and property.
Overtur Customer Success Lead
Overtur is a cloud-based collaboration platform designed to enhance efficiency and productivity for construction project teams. As an Overtur Customer Success Lead, you will provide exceptional technical support to our Overtur/Allegion clients, ensuring their success with our products.
You will also play a crucial role in identifying and supporting business opportunities related to Overtur. Your success in this role will be measured by the adoption of Overtur and Allegion technologies within key accounts.
This role may be based in Melbourne or Sydney.
What You Will Do:
- Work closely with strategic customers to ensure they are fully utilizing Overtur features and extracting maximum value from our services
- Serve as a subject matter expert, supporting the company's digital transformation in the opening environment
- Benchmark and share best practices of key clients on related software applications, contributing to the improvement of Overtur's overall feature set
- Drive revenue growth through increased Overtur product usage, adoption, and collaboration
- Collaborate with sales, marketing, and support teams to influence and drive business strategies for success with software brands or product portfolios
- Engage with senior and executive-level customer contacts, effectively translating business requirements and complex customer needs into software feature requirements
- Communicate effectively with diverse external customers and internal stakeholders, including architects, independent specification consultants, facility owners/managers, and security consultant personnel
Requirements:
- Proficiency in Revit, Archicad, dRofus, Excel, PowerBI, and general IT software
- Familiarity with digital BIM principles and architectural/construction workflows
- Strong attention to detail and organizational skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively within a team environment
- Sales experience is a plus
- Strong business and financial acumen
- Ability to travel up to 25%
We Celebrate Who We Are!
Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team via
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