What are the responsibilities and job description for the Customer Service /Digital Production Assistant position at Allegra Design Print Marketing?
- Allegra is a fast-paced printing business in Brookings, SD. We provide items such as banners, invites, business cards, decals, bulk mailing, etc. We are seeking a friendly and reliable customer service representative/production worker to join our team.
- In this role, you will be responsible for interacting with customers to provide information about our products and services, as well as addressing any concerns they may have. You will be responsible for answering customer inquiries via phone, email, or in person and maintaining accurate records of all interactions. Responsibilities also include but are not limited to: operating copiers, sign equipment, ordering supplies and handling bindery work. Your main goal will be to ensure that every customer has a positive experience with our company and feels satisfied with our services, and they have received a high quality product in a timely manner.
Responsibilities:
*Respond to customer inquiries via phone, email, or in person in a timely and courteous manner
*Provide accurate information about our products and services
*Address customer concerns and complaints with empathy and professionalism
*Maintain accurate records of all customer interactions and transactions
*Operate large copiers, sign and bindery equipment
*Identify opportunities to upsell or cross-sell products or services to customers
*Stay up-to-date with product knowledge, company policies, and industry trends
*Meet or exceed customer service expectations
Qualifications:
*High school diploma; graphic design degree or knowledge is ideal but not required
*Prior experience in customer service
*Excellent communication skills, both written and verbal
*Strong problem-solving skills and ability to think on your feet
*Ability to work well in a fast-paced environment and handle multiple tasks simultaneously
*Positive attitude and willingness to go above and beyond to help
*Ability to stand for extended periods and lift up to 50 pounds
*Strong attention to detail and ability to follow instructions
*Ability to operate machinery or equipment (training will be provided)
*Basic math skills
*Willingness to work overtime or flexible hours if needed
*Follow all safety guidelines
*Maintain a clean and organized work area
*Ability to work alone and with a team
The ideal candidate is someone that is looking for a long term job position, a self-starter, has a knowledge or degree in graphic design, willing to learn jobs outside of job description, dependable, and can offer the highest customer service.
Job Type: Full-time
Pay: From $36,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental Pay:
- Bonus opportunities
Work Location: In person
Salary : $36,000