What are the responsibilities and job description for the Customer Service Representative position at Allegra Marketing Print Mail?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions.
- Collaborate with sales teams to support customer needs and enhance overall service delivery.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Process payments and manage cash handling tasks as required.
- Participate in ongoing training and development to improve product knowledge and service skills.
Skills
- Proven experience in customer service environments is preferred.
- Excellent phone etiquette with strong verbal communication skills in English; bilingual abilities are a plus.
- Ability to collaborate effectively with team members across departments.
- Strong problem-solving skills with a focus on customer satisfaction.
- Proficient in using computers and various software applications for record keeping and communication.
- A positive attitude with the ability to remain calm under pressure while addressing customer concerns.
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- Morning shift
Work Location: In person
Salary : $15 - $18
