Customer Service Representative

Customer Service/Inside Sales Representative

POSITION SUMMARY: 

We are currently seeking a professional and energetic Customer Service/Inside Sales Representative (CSR) to work with our existing customers and act as a primary contact between our customers and our production staff. The CSR candidate must possess a positive, outgoing, “can-do attitude” and be able to work efficiently and effectively in a fast-paced, deadline-driven environment. If you are seeking an exciting, customer-facing position that encourages you to help small to large-sized companies grow their business, we may be the perfect match!

Job Type: Full-time

Pay: From $50,000 per year

Shift: 8-hour shift

Experience:

• Printing, Signs or Direct Mail: 3 years (Required)
• Customer Service: 3 years (Required)

Work Location: In person

$50,000 yearly

ESSENTIAL DUTIES FOR THE POSITION INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

• Answers in-person and telephone inquiries from customers and prospects and advises them on the most effective and efficient ways to fulfill their requests.
• Responsible for acquiring all required information from customers and preparing estimates and quotes for the customer.
• Inputs customer orders into point-of-sale system, Printsmith, and manages orders from data entry through production and delivery to the customer to ensure complete customer satisfaction.
• Keeps up-to-date on job status on all active orders and addresses customer and production inquiries in a timely manner.
• Provide customer service support for house accounts, as assigned.
• Perform other duties, as may be necessary, from time to time to meet customers requests.

Experience and Skills:

• 3  years of Customer Service and/or Inside Sales experience working with business-to-business customers including handling customer inquiries, preparation of job quotes, and order inputting, preferred in the printing or sign industry
• Must have excellent skills with a PC or Mac computer and related technology without assistance. This would include use of Microsoft Office, Adobe Suite, and using web browsers.
• Background and knowledge of the Printing or Sign industry preferred

               • Positive and upbeat attitude.

• Professional appearance, excellent communication skills and a strong sense of urgency to get things done.
• Strong attention to detail and experience in managing multiple projects and deadlines for customer orders in a quality manner.
• Ability to prioritize work, work independently with minimal supervision and follow-up on tasks in a timely fashion.
• Ability to maintain a pleasant, outgoing demeanor and work in a team environment.
• Be both honest and punctual.
• Excellent interpersonal skills on the phone and in person.
• Must be hardworking, a self-starter and a problem solver.
• Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
• Exceptional phone and customer service skills.

Allegra Print Signs Design is a 36-year-old print and sign company specializing in high-quality digital printing solutions. We take pride in our dynamic work environment and commitment to excellence. We are looking for skilled and motivated individuals to join our team and help us deliver outstanding results to clients.

We offer:

• Competitive hourly pay based on experience
• Comprehensive benefits package, including health, dental insurance
• Paid time off and holiday pay
• 401K program
• Opportunities for professional development and career advancement
• A supportive and collaborative work environment