What are the responsibilities and job description for the Customer Service Representative position at Allegro Industries?
Job Overview
The Customer Experience Representative provides high level, professional and effective customer service to support the activities of WALTER, to project a positive image of the company, its products and its services and to ensure the needs of our customers are met 100% of the time.
Responsibilities
- Answer all calls quickly with a positive, professional and cheerful attitude in order to establish a favorable first impression each and every time.
- Accurately enter customer orders to achieve error free order entry thereby promoting a positive image of the company’s reliability and capabilities.
- Develop knowledge and expertise of the customer service functions within the TECSYS system to ensure accurate input and output of information.
- Carefully review orders received by fax, email or EDI to ensure quantities, prices, shipping methods, shipping locations and special requirements are complete and accurate prior to order entry.
- Proactively contact the customer prior to order entry in the event any clarification is needed or there are irregularities in the quantities, prices, shipping methods, shipping locations, promotions or special requests. Document on the order with thorough notes any changes that are made by verbal agreement to the original order.
- Tactfully and professionally encourage increases to customer orders that will benefit the customer if they were to reach a higher discount level or promotion opportunity.
- Participate in marketing campaigns by promoting Walter product through proactive sales calls to distributors and communicating to sales team through Salesforce.com activity.
- Quickly and efficiently handle customer inquiries relating to orders placed, scheduled delivery, tracking, cancellations, additions, backorders, product availability, discrepancies, etc., with the goal of exceeding expectations.
- Understand and provide RGAs, order quotes, discrepancy corrections, conformation copies, shipping information, backorder status, discount policy information, stock availability, pricing, distributor location information, among others.
- Other duties as assigned.
Skills
- Thrive on providing assistance and being able to solve problems and offer solutions.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Computer literate, including Microsoft Office. Knowledge of Salesforce.com and TECSYS operating systems a plus.
- Detail-oriented and have a high sense of urgency.
- Excellent telephone voice and personal
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Ability to Relocate:
- Piedmont, SC 29673: Relocate before starting work (Required)
Work Location: In person