Salesforce Support Technician

Allen and Allen Firm are seeking an experienced Salesforce Support Technician to join our IT department. The ideal candidate will have a strong background in Salesforce administration, with a focus on optimizing and supporting our technical operations. Experience with Litify, data deduplication, and general IT support is highly desirable. Proficiency with Tableau for data visualization and analytics is also a key requirement.

Job Duties:

• Manage and maintain the Salesforce platform, including configuration, customization, and user support.
• Serve as our in-house Data Steward
• Oversee all compliance matters related to Salesforce and Litify.
• Optimize Salesforce workflows and processes to improve efficiency and productivity.
• Provide technical support to end-users to ensure effective utilization of Salesforce.
• Conduct daily data deduplication and data quality checks to maintain the integrity of the Salesforce database.
• Collaborate with the IT department to integrate Salesforce with other systems and applications.
• Develop and maintain comprehensive documentation for Salesforce processes and configurations.
• Troubleshoot and resolve technical issues related to Salesforce and related integrations.
• Stay up-to-date with Salesforce updates and best practices to continuously improve the platform.
• Other duties as assigned.

Qualifications:

• Proven experience as a Salesforce Administrator, with a strong understanding of Salesforce best practices and functionality.
• Experience with Litify is highly desirable.
• Familiarity with data deduplication tools and techniques.
• Strong technical troubleshooting and problem-solving skills.
• General IT support experience is a plus.
• Excellent communication and collaboration skills.
• Salesforce Administrator certification (preferred).

Technical Skills:

• Proficiency in Salesforce configuration and customization, including creating custom objects, fields, and workflows.
• Experience with Salesforce automation tools such as Process Builder, Flow, and Apex.
• Knowledge of data migration and data management tools in Salesforce.
• Familiarity with Salesforce reporting and dashboard creation.
• Understanding of Salesforce security and user management.
• Experience with Salesforce integrations using APIs and third-party tools.
• Basic knowledge of HTML, CSS, and JavaScript (preferred).
• Understanding of database management and data quality best practices.
• Proficiency with Tableau for data visualization and analytics.
• Experience with IT Help Desk support, including troubleshooting hardware and software issues, setting up user accounts, and providing technical assistance to end-users.

Physical and Environmental Requirements:

• General office environment requires sitting for long periods of time, occasional periods of standing and walking.
• Visual capability to work viewing a computer monitor for several hours of the day.
• The ability to work in an office environment around others.
• The ability to exhibit manual dexterity and use standard office equipment such as phones, keyboards, and copiers for extended periods of time.

Allen & Allen is a firm built on integrity, respect, compassion, and trust. We trust our employees to build relationships with clients, contribute to the community and take care of their families. Our generous time off package includes unlimited paid off and paid parental leave.

The financial benefits of working at Allen & Allen include competitive salaries, 401k contribution and a 401k match, tuition reimbursement, employer paid short and long-term disability, and life insurance. We offer a comprehensive, rich benefits package that includes a health and dental plan at no cost for employee coverage.

Discover more about our legacy, our commitment to our team, and the opportunities waiting for you at allenandallen.com.

Join us in our mission to advocate for justice and balance. We're excited to welcome you aboard and start this journey together.

Criminal records and background check will be completed after Offer.