Automotive Service Advisor

About Us

Allen Honda is a family owned and operated dealership since 1954. With our new facility, we are excited to expand our Service Department Team in College Station, Texas. We welcome you to apply!

Looking for a rewarding career?  Enjoy helping people and making a positive impact on their lives?  If so, join a team and family that is in the relationship building business.  We pride ourselves in being a company that puts its customer 1st!!  We believe teamwork is what makes the dream work!  Constant training and learning to change with the market are a must.  Come join a team that empowers its people to make a positive impact on people and their families.  If you like to solve problems and enjoy a changing yet challenging day - look no further.  Come be the reason a customer leaves with a smile on their face all while still getting paid for creating such a great feeling.

Benefits

• 401(K) Plan
• Medical Plan
• Dental Plan
• Vision Plan
• Paid Vacation 
• Paid Holidays
• Promote from within
• Opportunities for advancement

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

• Ensure the daily inventory of technicians' time is consistently sold to service customers.

• Distribute work between technicians efficiently.

• Answer technical questions about vehicle problems, warranties, services, and repairs.

• Maintain Customer Success Index at or above company standards.

• Assist in diagnosing vehicle problems; order parts and tools as necessary.

• Oversee administration of warranty claims as well as training and supervising of service department.

• Reinforces company policies and adheres to company standards.

• Encourages compliance with applicable laws and regulations.

• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality

• Demonstrated ability to manage others

• Time management skills

• Fantastic communication skills with your customers

• Professional, well-groomed personal appearance

• Consistent record of service and sales success

• Strong record of positive customer satisfaction results

• Team oriented and self-motivated

• Able to work with little supervision

• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.