What are the responsibilities and job description for the Guest Services position at Allen Marine Tours?
Summary: Interact with passengers by answering questions and helping with specific requests. Operate galley and gift shop which includes food preparation, snack service, retail presentations and the sale of local retail products. Maintain impeccably clean vessel at all times. Must be able to work as a team member and be comfortable interacting with guests.
Essential Duties & Responsibilities
Ability to work flexible schedule to include weekends and holidays. Willing and able to work in all types of weather
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Ability to stand for long periods of time on steel decks with constant vibration and moderate levels of noise. Required to enter voids/engine rooms as needed. Must be comfortable working in enclosed, sometimes hot and noisy environments.
PI265019774
Essential Duties & Responsibilities
- Present a professional and friendly attitude while on duty.
- Direct and assist passenger movement on and about the vessel.
- Participate in passenger safety orientation and maintain safe conditions underway.
- Help operate galley, bar and commissary, including preparation & distribution of snacks, sales, stocking, inventory order lists and related paperwork.
- Routine maintenance including, but not limited to: cleaning, sanitation, restocking consumables in cabin area and heads; making note of needed equipment repairs.
- Enhance the cruise experience for passengers, including answering questions and helping passengers with specific problems/requests.
- Communicate with up to 150 passengers on a p.a. system.
- Work as a team with other employees to present coordinated narration and provide a quality experience for customers.
- Other duties, as assigned.
- Previous retail experience preferred.
- Must be able to accurately run a till.
- keep records and maintain a professional, friendly attitude toward customers.
- Must have or obtain CPR / FA certification, and Alaska Food Handlers card.
- Employees 21 must obtain TAPS certification to serve alcohol.
- Must be drug free (pre-employment screening and enrollment in random drug testing program is required).
- Previous experience on passenger carrying vessels.
- Public speaking experience.
- Customer service experience.
- Must be clean, well groomed, courteous, honest, and most important, reliable.
- Friendly and outgoing, excited to meet new people from all over the world every day
- A sharp eye for safety
- Must enjoy work with a team, but must also be self-directed and a self-starter
Ability to work flexible schedule to include weekends and holidays. Willing and able to work in all types of weather
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Ability to stand for long periods of time on steel decks with constant vibration and moderate levels of noise. Required to enter voids/engine rooms as needed. Must be comfortable working in enclosed, sometimes hot and noisy environments.
PI265019774
