What are the responsibilities and job description for the Customer Service Representative position at Allen Marketing Group (AMG)?
Allen Marketing Group (AMG) is an industry-leading business development and advertising firm in Cedar City, Utah. We are seeking a talented-technical individual to join our rapidly growing team. This individual will field incoming phone calls and respond to email messages from customers.
Responsibilities:
- Field incoming phone calls and respond to email messages from customers.
- Update database with new information every time a customer calls.
- Maintain updated knowledge of all company products and services to provide adequate education to customers.
- Make product and service suggestions to meet the customer's specific needs.
- Answer customer questions and provide information to resolve any issues.
- Collect and record customer feedback, and share feedback with appropriate departments and team members.
- Foster and maintain relationships with customers to improve our retention rate.
Knowledge, Skills, & Abilities:
- Strong written and verbal communication skills required
- Outlook, Word, and Excel experience is preferred.
- The ability to plan and manage multiple assignments
- CRM experience preferred
- Customer Service experience preferred
- Have strong prioritization and time-management skills
- Proven self-starter who takes the initiative in a fast-paced environment
Compensation & Scheduling:
- Compensation: $12.50 per hour bonuses
- Schedule: Part-time shifts available
Requirements:
- Must be authorized to work in the U.S.
- Must be able to provide two forms of I.D.
- Must have reliable transportation to and from work.
- Must be able to read, write, and speak English.
Hiring Process:
- Apply Online or In person
- Schedule In-Person Interview
- Review Qualifications & Overall Fit
- Begin Training
Allen Marketing Group considers applicants for all positions without regard to age, race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, sexual orientation, or sex of any person or any other legally protected status.
Job Types: Part-time
Pay: $12.50 per hour
Job Type: Part-time
Pay: From $12.50 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Shift:
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
Salary : $13
