What are the responsibilities and job description for the Onboarding Specialist position at Allen Spolden?
Job Description
- Delivering prompt and professional communication with clients.
- Establishing trust and positive relationships through proactive engagement.
- Providing anticipatory guidance to address client inquiries and concerns.
- Maintaining a schedule of pre-determined email communication while crafting unique responses and inquiries.
- Making product recommendations suitable for clients' needs.
- Translating product enthusiasm into assisting clients with new offerings.
- Motivated to engage with clients via video, phone, email, or other mediums to educate, assist, and provide an exceptional experience.
- Resolving product-related issues and providing solutions while maintaining composure and client focus.
- Coordinating and managing multiple issues and projects simultaneously to meet deadlines.
Requirements
Qualifications:
- Bachelor's degree preferred, but not required.
- Minimum 5 years of customer service experience.
- At least 2-3 years of experience in the tech industry recommended.
- Strong familiarity with desktop and phone-based applications.
