What are the responsibilities and job description for the Automotive Service Advisor position at Allen Turner Automotive of Auburn?
Join Our Team at Hyundai of Auburn!
Are you an experienced Service Advisor with a proven track record of delivering exceptional customer service? At Hyundai of Auburn, we pride ourselves on our family-oriented culture, and we love to promote from within—meaning the sky’s the limit for your growth! If you're looking for an exciting opportunity, keep reading!
Pay: Competitive Base Salary PLUS Commissions and Bonuses!
Benefits:
- Comprehensive medical, dental, and vision insurance
- Long and short-term disability & life insurance
- 401(k) plan with matching & profit sharing
- Paid vacation & holidays
- Employee purchase program (Discounts on products and services)
- Fun employee events and recognition (service awards, holiday parties, food truck Fridays, and more)
- A friendly, professional work environment
- Opportunities for career advancement
Responsibilities:
- Oversee service orders and the flow of the Drive Lane, ensuring prompt, courteous, and efficient service to all customers.
- Take ownership of the customer experience, managing additional tasks to leave a positive and lasting impression.
- Provide concierge support for all owner inquiries, whether by phone or in person, ensuring customers receive the highest level of service.
- Ensure technicians' time is effectively allocated and sold to service customers daily.
- Efficiently distribute work between technicians.
- Answer customer questions regarding vehicle issues, warranties, services, and repairs.
- Maintain high customer satisfaction scores (at or above company standards).
- Assist in diagnosing vehicle problems, ordering parts and tools as needed.
- Foster good working relationships with manufacturers and maintain positive employee relations.
- Perform other duties as assigned.
Qualifications:
- Prior experience as a Service Advisor at a dealership
- Outstanding customer service skills with a positive, friendly attitude
- Strong communication skills, with the ability to engage effectively with customers, colleagues, and vendors
- Excellent time management and organizational abilities
- Professional appearance with attention to detail
- Proven success in service and sales, with a strong record of customer satisfaction
- Team-oriented, self-motivated, and able to work independently
- Valid driver’s license and clean driving record
- Willing to undergo a pre-employment drug screen and background check
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
