What are the responsibilities and job description for the IT & QA Specialist position at Alleo?
Alleo is a cutting-edge collaboration platform that enables real-time visual engagement for teams across industries. We are expanding our team and looking for a highly motivated IT & QA Specialist to manage and secure our office technology, support our customers, and lead software testing efforts.
The IT & QA Specialist will be responsible for maintaining and securing all office computers, networks, and IT infrastructure. This role will also monitor and triage incoming support tickets in Zendesk, ensuring timely resolution by troubleshooting issues or routing them to the appropriate team members. Additionally, this role will lead software testing efforts, ensuring quality and reliability for our customers on a monthly release cycle.
- Manage, maintain, and secure office computers, software, and IT infrastructure.
- Administer office networks, ensuring security, availability, and performance.
- Implement and enforce IT security policies and best practices.
- Manage user accounts, access controls, and permissions in Active Directory and Azure AD.
- Maintain and support cloud infrastructure, including Azure, AWS and Azure DevOps.
- Oversee software licensing, updates, and IT inventory management.
- Provide IT support for employees, troubleshooting hardware/software issues on Windows, MacOS, and Linux.
- Administer Windows Server and SQL Server for internal systems.
- Monitor and enhance network security, including firewalls, VPNs, and endpoint protection.
- Monitor Zendesk for incoming support tickets and provide initial troubleshooting.
- Update and maintain knowledge base support articles for both internal and customer reference.
- Escalate and route tickets to the appropriate internal teams when necessary.
- Track and follow up on outstanding support issues to ensure timely resolution.
- Work closely with engineering and customer success teams to improve support processes.
- Lead software testing efforts, ensuring high-quality releases on a monthly cycle.
- Develop, document, and execute test plans and test cases for new features and bug fixes.
- Identify, report, and track software defects, working closely with developers to resolve issues.
- Conduct acceptance testing, functional testing, and sanity testing for new releases.
- Enhance consistency and coverage by focusing on automation in regards to regression, performance and security testing.
- Continuously improve testing processes to enhance product quality and reliability.
- 3 years of experience in IT support, network administration, or a related role.
- Experience managing and securing office networks, cloud servers, and computer systems.
- Strong troubleshooting skills and familiarity with helpdesk/support platforms (Zendesk preferred).
- Experience in software testing or QA processes, with knowledge of test case creation and execution.
- Ability to work independently, prioritize tasks, and manage multiple responsibilities.
- Excellent communication and problem-solving skills.
- Operating Systems: Windows, MacOS, Linux
- Server & Cloud Management: Windows Server, SQL Server, Azure, Azure DevOps
- Networking & Security: Firewalls, VPNs, Endpoint Protection, Network Monitoring
- Identity & Access Management: Active Directory, Azure AD
- Support & Monitoring Tools: Zendesk, ITSM platforms
- Testing & QA Tools: Automated testing frameworks, performance testing tools
- Competitive salary and benefits package.
- A dynamic and fast-paced work environment.
- Opportunities for professional growth and development.
- The chance to work on an innovative product shaping the future of collaboration.
If you’re a proactive IT professional with a passion for both technology and quality assurance, we’d love to hear from you! Apply now to join our team and help us build and support the future of collaboration.