What are the responsibilities and job description for the Training Specialist position at Allere?
Job Description
Job Description
At ALLERE GROUP , we pride ourselves in creating the perfect match for our candidates. We work tirelessly to build relationships with top companies across the nation, so we always have exciting opportunities for the right candidates. If you are excited about emerging technologies and would love to be a part of a progressive company, we want to talk to you!
Job Title : Training Specialist
Location : Cumberland, RI
Overview
Reporting to the Supervisor of Training and QA in Customer Service Operations Support, the Training Specialist is responsible for the development and execution of the Contact Center training curriculum, ensuring employees are fully equipped to deliver best-in-class customer experience. This individual will create new, and improve upon existing, training resources and assets including Instructor Led Training (ILT) modules, standard operating procedures, job aids, assessments and supporting program execution information. Additionally, this individual will be responsible for identifying and continually making enhancements to training material based on program effectiveness and evaluations, in alignment with evolving organizational priorities and strategy.
Responsibilities :
- Organizes, develops, plans, and executes all facets of the Contact Center training curriculum including instructor led training modules, procedure manuals, job aids, eLearning assets, and assessments for technical and operational training.
- Facilitates instructor led and on-the-job training programs, demonstrations, meetings, and workshops leveraging existing and new training resources, systems, and tools for the Contact Center and supporting functional teams.
- Collaborates with operational and product teams to identify and solve for gaps in training curriculum, remaining aligned on future training requirements and or changes to established programs
- Maintains and reports on program participation, assessment results, retraining requirements and suggested improvements to overall training program and strategy
- Engage with functional leaders and teams to implement training program requirements and drive continuous enhancements to training programs and practices.
- Develops and implements assessment criteria and process to evaluate overall program effectiveness and identify improvement opportunities
- Remains up to date with, and leverages, the latest training methods, techniques, and learning management systems (LMS); striving to deliver a best-in-class training experience.
- Builds strong internal and external relationships to gain and share best practice insight.
Required Skills :
ALLERE GROUP is committed to our community and diversity. We are a proud woman-owned business (WBENC certified) and active supporters of numerous philanthropic, volunteer, and fundraising endeavors.
ALLERE GROUP offers direct hire, contract to hire, and statement of work placements. We offer access to employer healthcare benefits, and a 401k retirement plan. Allere Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
