What are the responsibilities and job description for the Patient Service Representative Float position at Allergy and Asthma Medical Group of the Bay Area?

Job Title : Patient Service Representative Float

Primary office will be in San Ramon, however this is a float position that requires floating to our other locations as needed (Brentwood, Berkeley, San Ramon, Walnut Creek, Vallejo)

Allergy and Asthma Medical Group (AAMG) operates specialty clinics in the field of allergy and asthma throughout the California Bay Area. We are committed to providing our patients and families uncommon care, uncommon concern and uncommon compassion and we are dedicated to hiring and teaching health professionals with this same vision.

Qualifications : Education : High school diploma or graduation equivalency degree (GED). Knowledge of office procedures usually obtained from a certificate or Associates degree in a business program including administrative processes and procedures, preparing patient charts, and basic computer skills. Working knowledge of healthcare insurance preferred

Experience : Entry level, previous office administration or receptionist experience or a minimum of one year work experience in a medical office setting.

Skills or Other Qualifications : Excellent communication skills, basic knowledge of computers, strong interpersonal skills, ability to work in a team environment. Telephone etiquette, customer service, basic word and excel programs, time management, multi-tasking, organization, scheduling

Job Summary / Responsibilities :

Greet patients
Register patients according to established protocols
Assist patients to complete all necessary forms and documentation including medical insurance
Ensure patient information is accurate including billing information
Inform patients of medical office procedures and policy
Maintain and manage patient records
Move patients through appointments as scheduled
Answer incoming calls and deal with inquiries
Transfer calls as required
Schedule patient appointments
Collect co-pays and payments
Report statistics as required
Obtain external medical reports as required by medical professionals
Respond and comply to requests for information
Deal with incoming and outgoing post
Complete other clerical duties as assigned
Maintain stock of forms and office supplies
Ensure reception area is well maintained, neat and clean
Safeguard patient privacy and confidentiality

Essential Responsibilities :

Perform the following basic competencies : Completion of general job specific competencies through annual skills review and any additional specific competencies.

Greet patients appropriately

Demonstrate professionalism as evidenced by positive problem solving, utilization of available resources, and respecting / acknowledging team effort.

Participate in own professional development by identifying learning needs and seeking appropriate assistance and educational resources. Willingly and effectively uses input from others for individual growth. Demonstrates ability to give and receive feedback.

Assist others in developing their skills, knowledge and abilities. Serves as mentor for new staff during orientation and continue as a role model, mentor and resource to all staff in the practice.

Information collection and management

Perform other duties as assigned

Participate in your own professional development process by identifying learning needs, setting professional goals and seeking appropriate assistance and educational resources. Willingly and effectively use input from others for individual growth.

Demonstrate ability to give and receive constructive feedback.

Apply excellent communication and teamwork skills to maintain successful working relationships with team members and other employees throughout the Practice. Listen effectively. Build appropriate rapport. Use diplomacy and tact.

Demonstrate ingenuity, self-reliance and resourcefulness. The Medical Receptionist is able to show assertiveness and action without needing ongoing instructions.

Adapt to changes in workload or unusual circumstances to promote cooperation and minimize disruption to working environment.

Participate in the training of new employees, and offer guidance, assistance and direction to less experienced personnel. Acts as a mentor to students and other staff members and views that staff as extension of themselves.

Communicate appropriately to team members based on patient needs

Embody the vision and values of AAMG

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Patient Service Representative Float

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