Allergy & ENT Associates is looking for a Training Manager!
What are we about?
As a multi-state, physician-led team of specialized providers and dedicated staff, we are focused on enhancing the well-being of our patients living with allergy, asthma, and sinus conditions. Our mission is simple : to empower individuals to embrace life to the fullest through personalized, comprehensive, and compassionate healthcare.
Please visit our websites for more information in each market :
Houston, TX -
Dallas, TX -
Austin, TX -
California -
Benefits : Health Insurance
Dental & Vision Insurance
401K
Life insurance
PTO & Holidays
Short- & Long-Term Disability
OVERVIEW
We are seeking an experienced Training Manager to join our team. The organization is a large and growing multi-specialty Allergy, Asthma, and ENT group based in Houston, Texas, embarking on an aggressive growth strategy. Reporting to the Chief Operating Officer, the Training Manager will be responsible for developing and maintaining the standardized training model, curriculum and delivery across Texas, California and any other future markets as the company expands its footprint. The Training Manager is expected to collaborate with cross-functional departments to provide leadership and to ensure excellence in training delivery and competencies across the company's workforce, with a strong focus on quality patient care, customer service and financial integrity.
KEY RESPONSIBILITIES
Training Development and Delivery :
- Create, deliver and continuously improve training programs by conducting needs assessments, executing training, developing reinforcements, and evaluating effectiveness
- Develop KPIs to measure training effectiveness in partnership with executive team
- Lead training on new clinical policies, services and workflows
- Oversee online interactive training initiatives and maintain a library of external resources
- Determine appropriateness of contracting with outside vendors for training goals
- Manage integration of acquired practices to ensure consistent M&A integration approach
Team Management :
Oversee a team of training specialists to ensure excellence in delivery, competency and content retentionMaintain training records using electronic learning management systemPartner with market leaders to identify, develop and coach new preceptors / leadsEnsure timely completion of required trainings and new colleague orientationDevelop and execute programs to evaluate clinic leads / trainersDevelop talent for future growth opportunities and succession planningCollaboration and Coordination :
Collaborate with cross-functional teams, departments and executive leadership to address training concerns / opportunitiesPartner with finance, revenue cycle and other departments to audit front desk processesCoordinate with leadership on planning, organization and implementation of training standardsConfer with management and staff to develop appropriate training programs / materialsTechnology and Innovation :
Leverage technology to enhance learning experience and deliveryAct as consultant / superuser for technology, initiatives or programsSupport training needs for technology upgradesProject and Performance Management :
Manage multiple projects and assignments simultaneouslyEnsure key performance metrics are achieved for front office operationsDrive training needs for cross-trained staff to align efficiency targetsPrepare and conduct bi-weekly training team meetingsQuality Assurance and Compliance :
Advocate for improvements to training structures, resources and processesEnsure compliance with regulatory agencies governing healthcare deliveryStrong focus on positive patient experiences and outcomesLeadership and Communication :
Lead by example, maintaining positive attitude and punctualityProvide constructive feedback and mentor positive relationshipsEnsure synergies among people, processes and strategies to drive training excellenceCommunicate and model the organization's Mission and ValuesEnsure proper alignment with physician and provider teamsEvaluation and Improvement :
Measure training effectiveness and improvement opportunities through assessments, surveys and observationsProvide feedback on effectiveness and adjust training as necessaryAnalyze and evaluate training ROI and provide reports / recommendations to managementIdentify and implement cost savings while maintaining effective programsComplete yearly competency requirements for all clinic-based staff and training teamRegulatory and Compliance :
Ensure compliance with HIPAA, FLSA, EEO, ADA, OSHA, accreditation, etc.Other :
Manage multiple projects of various scales simultaneouslyWork independently and effectively under stressful situations requiring decision making and problem-solvingEmbody a solution-oriented approach, voicing opinions professionally and offering solutionsQUALIFICATIONS
Education and Experience :Bachelor's degree in applicable field preferred; Master's degree a plusThree or more years of experience as a Training Manager or similar role in a busy healthcare environmentClinical experience preferredExperience in a busy multi-provider, multi-location medical practice or other healthcare setting; direct allergy and / or ENT experience a plusKnowledge and Skills :
Deep knowledge of training methodologies, adult learning principles, content delivery, and evaluative methodologies to measure impact and ROIFamiliarity with computer-based training tools and technology-based training platformsKnowledge of front office processes such as billing, insurance verification, referrals, and customer serviceStrong communication, presentation, and writing skills; ability to translate technical information into user-friendly documentation and courseworkAnalytical thinking, collaboration, adaptability, and leadership traitsAbility to coach, mentor, and lead by example to create a positive, inclusive, and engaged cultureAbility to assess training remediation needs and create effective strategiesAbility to develop credibility and trust with multidisciplinary teamsProficiency in Microsoft Office applications and others as requiredPersonal Attributes :
Maintains effectiveness when experiencing major changes in work assignments or environmentActively participates as a team member to move the team toward goal completionDemonstrates personal ownership of tasks and follows through to attain desired resultsProactively prioritizes needs and effectively manages timelines and resourcesEstablishes and maintains long-term customer relationships by consistently meeting and exceeding expectationsMaintains stable performance under pressure or opposition; handles stress in an acceptable mannerOther Requirements :
Willing to travel to and within all markets as requiredMaintains necessary clinical skills and actively participates in opportunities for continued personal and professional development
