Director of Operations

The Director of Operations is responsible for directing, coordinating and controlling all aspects of the operating functions, processes, and staff of the facility while demonstrating the primary goal of efficiently providing services that exceed customer expectations and improve clinical and financial operations. The Director of Operations shall act as the focal point to work cross-functionally in cooperatively establishing and achieving short and long-term strategic objectives.

Key Goals:

• Managing business operations, employee, and physician relations, improving profitability, cash flow and quality of patient services, executing growth initiatives.

Essential Functions:

The following description of the essential functions is intended to reflect the major responsibilities of the job but is not intended to describe the minor duties or other responsibilities as may be assigned from time to time.

• Manage daily activities using key performance metrics to ensure optimal clinical care is delivered and operating results are achieved.
• Directs the development and implementation of short-term and long-range plans and budgets based upon organization goals and objectives and reports all outcomes accordingly.
• Ensures development and establishment of policies, procedures and objectives and ensures their adequate execution, compliance, and update.
• Evaluates general and specific business conditions as they relate to operational issues and keeps the Directors and Management team fully advised on these matters.
• Responsible for quality improvement, program evaluation and fiscal management of the facility.
• Responsible for maintaining quality services and public relations while meeting financial goals and growth objectives.
• Responsible for monitoring, analyzing, assessing, and communicating organization progress.
• Participate in marketing activities to develop community relationships with physicians and various referral sources.
• Develops expansion plan and recommends expansion of service area and development of new and profitable business ventures.
• Directs business development in the assessment of state and local target markets.
• Lead the clinic staff to provide the highest quality clinical care and customer service.
• Oversees the employee evaluation process, including but not limited to performance evaluations, merit increases, promotions, and disciplinary actions.
• Ensure all clinic staff members receive training, support and development to achieve company and professional goals.
• Maintains physician/practice relationships via effective communication to physician practice leadership.
• Other required duties include quantifying and improving patient satisfaction, employee satisfaction and measuring quality of services delivered.
• Contributes to team effort by accomplishing related results as needed.
• Act as primary liaison between the clinics and various support services.
• Ensures that all processing and reporting deadlines are consistently achieved.
• Perform any other functions as required by management.

• Minimum of 3 years of successful leadership experience in practice management of multiple locations within a healthcare setting.
• Bachelor’s degree in a healthcare profession, accounting, finance, or related business field.
• Demonstrated successful leadership skills in program execution and people management.

Required Competencies:

Strong leadership and team building skills. Excellent judgment, dependability, and conscientious performance. Detail oriented. Strong financial acumen. Exceptional interpersonal and communication skills. Caring and empathetic. High ethical standards. Mechanical ability and manual dexterity for operating complicated equipment’s. Bias for action.

• Customer Service — Knowledge of principles and processes for providing customer service; the ability to demonstrate a series of activities designed to enhance the level of both internal and external customer satisfaction.
• Organization — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
• Professional Maturity — The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.

• Time Management — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Interpersonal Communication — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation 
• Communication — The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.  

• Physical Activity Level: Sedentary physical activity performing non-strenuous daily activities of an administrative nature.
• Physical Demands: Exerting up to 10 pounds of force occasionally to lift, carry, pull, or otherwise move objects; Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation; Moderate noise (examples: business office with computers and printers, light traffic), daily stair climbing; Typical schedule is Monday through Friday with regular working hours; Occasional overtime and travel may be required.