Medical Receptionist

Benefits:

Health Insurance

Dental & Vision Insurance

401K

Life insurance

PTO & Holidays

Short- & Long-Term Disability

To provide high quality patient care services, treating all patients' and guests with courtesy, fairness, and respect. Works with management and staff members in a spirit of cooperation and teamwork. Supports the goals and objectives of Allergy & ENT Associates.

• Follows office policies, procedures, and protocols as appropriate.
• Communicates effectively with other staff members.
• Greets visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of patient's arriva
• Completes necessary paperwork such as fee tickets, etc. Uses computer system to generate information necessary for billing.
• Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary.
• Maintains clean, orderly waiting room and work area.
• Answers phone promptly and in a pleasant manner and deals with customer needs expeditiously, such as making appointments, taking messages for the clinical staff, etc.
• Updates information in electronic patient charts according to policy and procedure.
• May perform specific Job Activities as assigned per office location

• High school graduate or equivalent
• 3 years of office experience perferred. One year medical office experience preferred.
• Knowledge of medical terminology, HMO, PPO, medical insurance industry and general clerical procedures.
• Knowledge of CPT & ICD-9/10 Coding System.
• Ability to operate a multi-line telephone system.
• Must be self-directed and able to work independently
• Attention to detail a must
• Professional, calm and courteous demeanor
• Excellent verbal and written communication skills

• Proficient computer skills in Microsoft Office and Outlook. EMR knowledge preferred.

• Safety and Confidentiality - Follows OSHA regulations and the safety guidelines of the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality.
• Organization — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
• Professional Maturity — The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
• Time Management — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Interpersonal Communication — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
• Communication — The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.

Physical Demands: Face paced medical office environment. Good eyesight and hearing, manual dexterity, and full range of body motion required. Must be able to stand and /or sit for extended periods of time. May require occasional lifting of 25 pounds or more. May be exposed to acutely ill patients, and communicable diseases.