Regional Director of Operations - Specialty Clinics

The Regional Director of Operations is responsible for directing, coordinating and controlling all aspects of the operating functions, processes, and staff of the assigned practice locations while accomplishing the primary goal of efficiently and effectively providing services that exceed patient expectations and improve clinical and financial operations. The Regional Director of Operations shall act as the focal point for establishing and achieving short and long-term strategic objectives. The Regional Director will also participate in corporate management projects as a member of the Operations Management team. Travel within California and to AENT headquarters is anticipated.

Key Responsibilities:

Essential Functions:

The following description of the essential functions is intended to reflect the major responsibilities of the job but is not intended to describe the minor duties or other responsibilities as may be assigned from time to time.

• Manages daily activities to ensure optimal clinical care is delivered and operating results are achieved.
• Directs the development and implementation of short-term and long-range plans and budgets based upon organization goals and objectives and reports all outcomes accordingly.
• Ensures development and establishment of policies, procedures and objectives and ensures their execution, compliance, and periodic updating as needed.
• Evaluates business and market conditions as they relate to operational issues and keeps the Senior Management team advised on these matters.
• Responsible for clinical and operational quality improvement activities, including program evaluation.
• Responsible for maintaining quality services and patient relations while meeting financial goals and growth objectives.
• Responsible for monitoring, analyzing, assessing, and communicating organization goals and progress.
• Participates in marketing activities to develop relationships with community physicians and various referral sources.
• Participates in the development of expansion plans for service lines and locations.
• Leads staff to provide the highest quality clinical care and customer service.
• Oversees the employee evaluation process, including but not limited to performance evaluations, merit increases, promotions, and disciplinary actions.
• Ensures all clinic staff members receive training, support and development to achieve company and professional goals.
• Maintains physician/practice relationships through effective communication with physician practice leadership.
• Other required duties include quantifying and improving patient satisfaction, employee satisfaction and measuring quality of services delivered.
• Acts as primary liaison between the clinics and various support services.
• Ensures that all processing and reporting deadlines are consistently achieved.
• Performs other functions as required by management.

• Minimum of 3 years of successful leadership experience managing multiple locations within a healthcare setting.
• Bachelor’s degree in a healthcare profession, accounting, finance, or related business field.
• Demonstrated successful leadership skills in program execution and people management.

Required Competencies:

Strong leadership and team building skills. Excellent judgment, dependability, and conscientious performance. Detail oriented. Strong financial acumen. Exceptional interpersonal and communication skills. Caring and empathetic. High ethical standards.

• Customer Service — Knowledge of principles and processes for providing customer service; the ability to demonstrate a series of activities designed to enhance the level of both internal and external customer satisfaction.
• Organization — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
• Time Management — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Interpersonal Communication — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
• Communication — The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.

• Physical Activity Level: Sedentary physical activity performing non-strenuous daily activities of an administrative nature.
• Physical Demands: Exerting up to 10 pounds of force occasionally to lift, carry, pull, or otherwise move objects; Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation; Moderate noise (examples: business office with computers and printers, light traffic), daily stair climbing; Typical schedule is Monday through Friday with regular working hours; Occasional overtime and travel may be required.