What are the responsibilities and job description for the Urgent Need* Medical Receptionist position at Allergy & Ent Assoc?
We are looking for a Front Office Specialist to join our innovative company!
Location: 7785 Eldorado Parkway - Suite 500
McKinney, TX 75070
Hours:
Mon. 8:30 a.m. - 1 p.m. LUNCH 2 p.m. - 6 p.m.
Tue. 8:30 a.m. - 1 p.m. LUNCH 2 p.m. - 5 p.m.
Wed. 8:30 a.m. - 1 p.m. LUNCH 2 p.m. - 5 p.m.
Thu. 8:30 a.m. - 1 p.m. LUNCH 2 p.m. - 5 p.m.
Fri. 7:30 a.m. - 2 p.m.
BENEFITS:
Health Insurance
Dental Insurance
Vision Insurance
401K
Accidental Death & Disability
PTO and Holidays
Tuition Assistance
To provide high quality patient care services, treating all patients' and guests with courtesy, fairness, and respect. Works with management and staff members in a spirit of cooperation and teamwork. Supports the goals and objectives of Southwest Allergy Asthma & Center.
- Follows office policies, procedures, and protocols as appropriate.
- Communicates effectively with other staff members.
- Greets visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of patient's arrival.
- Completes necessary paperwork such as fee tickets, etc. Uses computer system to generate information necessary for billing.
- Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary.
- Maintains clean, orderly waiting room and work area.
- Answers phone promptly and in a pleasant manner and deals with patient needs expeditiously, such as making appointments, taking messages for the clinical staff, etc.
- Updates information in electronic patient charts according to policy and procedure.
- May perform specific Job Activities as assigned per office location
- Attendance is required for all In-Service trainings
- Travel to other offices will be required.
EDUCATION AND EXPERIENCE
High school graduate or equivalent
3 years of office experience preferred. One year medical office experience preferred.
Knowledge of medical terminology, HMO, PPO, medical insurance industry and general clerical procedures.
Ability to operate a multi-line telephone system.
Must be self-directed and able to work independently
Attention to detail a must
Professional, calm, and courteous demeanor
Excellent verbal and written communication skills
Proficient computer skills in Microsoft Office and Outlook. EMR knowledge preferred.
Safety and Confidentiality - Follows OSHA regulations and the safety guidelines of the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality.
Organization — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
Professional Maturity — The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
Time Management — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.'
Interpersonal Communication — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation'
Communication — The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.
manual dexterity, and full range of body motion required. Must be able to stand and /or sit for extended periods of time. May require occasional lifting of 25 pounds or more. May be exposed to acutely ill patients, and communicable diseases.
