What are the responsibilities and job description for the Billing and Front Desk Representative position at AllerVie Health?
Billing and Front Desk Representative, Full-time, Midland, TX
At AllerVie Health, our team members are unified around our mission to help patients achieve and maintain optimal health and quality of life - free from the symptoms and suffering of allergies, asthma, and related immunological conditions. From our physician and clinical roles to our administrative and operational support roles and everything in between - we change lives for the better - giving people their lives, health, and vitality back in real, tangible ways. We live every day on a mission and wake up excited to tackle new challenges and provide people with health solutions.
Job Summary:
AllerVie is seeking a Medical Billing & Front Desk Support Coordinator to join our dynamic team. This multifaceted role requires a balance of excellent customer service, administrative support, and billing expertise. The ideal candidate will work closely with both patients and insurance companies to ensure smooth billing processes while also providing support at the front desk to manage patient check-in/check-out, appointment scheduling, and general administrative tasks.
Key Responsibilities:
Front Desk Support & Patient Interaction:
- Greet patients and assist with check-in/check-out processes in a friendly and efficient manner.
- Schedule appointments and ensure all necessary steps for appointment preparation are completed.
- Answer incoming calls, address patient inquiries, and provide assistance with payment arrangements.
- Discuss billing and payment options with patients and collect payments at the time of service.
Billing & Payment Management:
- Review patient bills for accuracy and completeness, ensuring all information is correct and up-to-date.
- Obtain any missing payer information and prepare invoices for patients.
- Communicate with patients to settle outstanding accounts and answer any questions related to billing.
- Collect patient and insurance payments, posting updates to the correct accounts in a timely manner.
- Submit insurance claims and follow up on unpaid, rejected, or denied claims to resolve issues and resubmit when necessary.
Insurance Claims Resolution:
- Work directly with insurance companies to resolve outstanding claims, ensuring timely reimbursement for services rendered.
- Ensure that prior authorization, referrals, and verification of benefits (VOB) are properly managed and escalated as needed after initial attempts.
Administrative Support:
- Assist with managing the billing log for Client Assistant Requests (CAR) and support the clinic team with other administrative tasks.
- Serve as back-up for serum billing documentation, specifically SLIT serum logs.
When you join AllerVie, you join a crucial workforce that provides meaningful care and service to our allergy patients. We value the knowledge and experience you bring to AllerVie, and we reward your efforts and dedication with a competitive compensation and benefits offering that allows you to offer your best to our patients.
We Offer:
We Offer:
- Medical, Denta,l and Vision Insurance Plans
- Employer HSA contribution
- Employer-paid Life Insurance
- Supplemental benefit offerings
- 401(k) Plan with employer match
- Generous PTO and paid holidays
Learn About Us:
LinkedIn - https://www.linkedin.com/company/allervie-health/posts/?feedView=all
Instagram: https://www.instagram.com/allerviehealth/
AllerVie Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
LinkedIn - https://www.linkedin.com/company/allervie-health/posts/?feedView=all
Instagram: https://www.instagram.com/allerviehealth/
AllerVie Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
