Patient Service Representative

The Patient Service Representative is a supporting position and is responsible for a variety of activities related to patient intake and care. The Patient Services Representative is generally the first point of contact for patients entering the practice. Activities may include but are not limited to greeting and checking in patients, verifying and updating insurance information and confirming other patient information, scheduling patient appointments, answering phones, updating demographic information, processing referrals, payment collection and posting, charge entry, chart preparation, tracking of time and attendance, tracking of quality metrics, schedule management, patient panels, taking meeting notes, assist with patient complaints ordering office supplies, assisting with practice orientation and training of new staff and other duties as assigned with a minimum of support. The PSR will also be able to coordinate all components of patient appointments to include tests, surgeries, and procedures. The PSR will be expected to work with a fair amount of independence applying logic and judgment towards the resolution of practice challenges. This role will provide help with mentoring new staff.

Responsibilities:

• Greeting patients by using two patient identifiers, having patient(s) sign appropriate forms/consents
• Verifying and updating demographic/insurance information on all encounter forms. Notifying registration of changes if applicable.
• Demonstrating competency of practice software and registration tool protocols
• Scheduling tests, procedures, and referral appointments with scheduling centers, agencies, and/or other provider groups and forwarding order forms and/or records to appropriate offices. Documenting information in the Patient's chart. Processing insurance referral/prior authorization and documenting this per protocol.
• Correct insurance is identified and selected when appropriate within the registration fields, if appropriate
• Insurance verification and precertification are performed on high-dollar outpatient areas to ensure reimbursement, if appropriate
• Collects payments (cash, co-payments, cash, checks, and other forms of payment for services rendered; reconciles cash drawer/journal; promptly secures/delivers the cash deposits in the designated safe or other designated area for transit, if appropriate
• Ensures that referral authorization numbers are submitted to Patient Account Services promptly
• Understands the implication both clinically and financially of registration errors and the impact on the organization
• Strong knowledge of departmental policies, procedures, and workflows
• Demonstrates effective and courteous Customer, Physician/Practice Staff, and other hospital staff communication skills
• Communicates in a way that conveys understanding and respect to a diverse patient and work population
• Answers all calls promptly and courteously and responds to communications (phone calls, voice mails, e-mails, and IMs) promptly
• Demonstrates problem-solving skills by responding to and resolving issues promptly through effective communication skills
• Maintains adaptability in work schedule to meet patient/departmental needs
• Attends > 75% of all practice staff meetings
• Assists the practice manager in organizing, coordinating and implementing projects.
• May assist with orientating and training/cross-training of new and established employees as assigned
• May provide coverage in other areas and assist with answering questions and directing practice staff to appropriate resources

Other Information:

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments, and rules of conduct.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results, and behaviors. Takes appropriate ownership not only of successes but also of mistakes and works to correct them promptly. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and a strong willingness to relieve the suffering of others.

Education

• Required High School Diploma/General Educational Development (GED)

Working Environment Busy collaborative team approach ambulatory setting providing direct patient care to all age patients.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Medical Specialty:

• Pain Medicine

Schedule:

• Monday to Friday

Ability to Commute:

• De Pere, WI 54115 (Required)

Ability to Relocate:

• De Pere, WI 54115: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20