What are the responsibilities and job description for the Patient Experience Specialist position at ALLEVIO CARE, LLC?
ABOUT ALLEVIO:
Allevio Care is a leading provider of healthcare services, dedicated to improving the quality of life for our patients. We offer a comprehensive range of services through our network of clinics, providing patients with accessible and effective care. Our mission is to ensure every patient receives the highest standard of care, and we are looking for a driven individual to help us expand our patient base and grow our clinics' reach.
POSITION DESCRIPTION:
Patient Experience Specialists are responsible for scheduling appointments, answering patient inquiries, and assisting patients in the office. They also maintain the organization of a medical office, and ensuring that the medical environment is welcoming, calm, and quiet for patients and their families. Additionally, patient experience specialists are expected to provide compassionate service to patients while calmly managing a wide array of tasks. Patient Experience Specialists will accomplish this by following the policies, procedures, and protocols set forth by Allevio Care and supporting the company’s vision and values.
POSITION DUTIES:
Always exhibits professional behavior.
Smiles and helps patients feel comfortable. Provides a great patient experience.
Welcome and check in patients.
Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails. Check patient pop/hush mail.
Collect copay’s and other fees and perform proper money handling tasks (Total daily deposits, make copies of receipts, fill out daily deposit log).
Confirming and entering patients’ demographics and insurance information.
Print fee tickets, visit update sheets, lab reports, and other paper documents. Handles referrals, medical records and will mail/fax documents as necessary.
Check patients out, make return appointments, and collect payment for any services or products received.
Answer questions posed by patients and educate them on products or services they receive. Provide after care instructions if applicable.
Work as a team and provide overall support for the physicians and other office staff.
Other duties and responsibilities that arise.
JOB REQUIREMENTS:
Education: High School Diploma
Experience: 1-2 years (preferred but not required)
License/Certification: None
Working Environment: Works medical office. Must be able to lift 50 pounds. Must be able to sit for extended periods of time. Works between 7-9 hours per day. Will be communicating face to face and over the phone. Will be working in front of a computer screen for much of the day.
