What are the responsibilities and job description for the Client Experience Specialist, no weekend shifts *SIGN ON BONUS! position at Alliance Animal Health?
Company Description
All Pets Veterinary Hospital is founded on the motto “Trust Our Family with Your Family!” We are deeply committed to each of our employees and clients and treat them as if they were members of our own family. We don't just promote a 'family-like' culture, we ARE a family. We are one of three locations founded by Dr. Melissa Magnuson. Located in Nashua, New Hampshire, we are an AAHA-accredited, small animal general practice seeing dogs, cats, birds, reptiles, and pocket pets. We provide services varying from wellness and sick appointments, surgical procedures, dentistry, radiology, ultrasounds, companion laser therapy, in-house laboratory diagnostics, and much more.
We are searching for an experienced Client Experience Specialist who wants to feel valued for the work they do and make a difference in peoples' lives and in the lives of their pets. We are a fun-loving, busy, well-oiled machine, super organized, and mindful practice seeking a likeminded teammate. If you are driven to succeed in a position that rewards through building customer connections, you thrive in a busy environment, and seek a career where your contributions help strengthen the human-animal bond and you are eager to learn, you may be the team member we are seeking!
To learn more about us click here!
Job Description
Job duties include, but are not limited to:
Greet and welcome clients and patients personally by name, answer their questions, and triage concerns.
Observe signs of fear, anxiety, and stress in animal patients and offer solutions to promote a fear-free experience.
Answer incoming calls, emails, and text messages with solutions to client’s questions and concerns about their pet(s). Recognize and triage medical concerns so urgent needs are addressed in a timely manner.
Offer clients compassionate emotional support during times of need; must be comfortable with various medical outcomes.
Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.
Qualifications
We’re looking for:
We offer our staff:
All Pets Veterinary Hospital is founded on the motto “Trust Our Family with Your Family!” We are deeply committed to each of our employees and clients and treat them as if they were members of our own family. We don't just promote a 'family-like' culture, we ARE a family. We are one of three locations founded by Dr. Melissa Magnuson. Located in Nashua, New Hampshire, we are an AAHA-accredited, small animal general practice seeing dogs, cats, birds, reptiles, and pocket pets. We provide services varying from wellness and sick appointments, surgical procedures, dentistry, radiology, ultrasounds, companion laser therapy, in-house laboratory diagnostics, and much more.
We are searching for an experienced Client Experience Specialist who wants to feel valued for the work they do and make a difference in peoples' lives and in the lives of their pets. We are a fun-loving, busy, well-oiled machine, super organized, and mindful practice seeking a likeminded teammate. If you are driven to succeed in a position that rewards through building customer connections, you thrive in a busy environment, and seek a career where your contributions help strengthen the human-animal bond and you are eager to learn, you may be the team member we are seeking!
To learn more about us click here!
Job Description
Job duties include, but are not limited to:
Greet and welcome clients and patients personally by name, answer their questions, and triage concerns.
Observe signs of fear, anxiety, and stress in animal patients and offer solutions to promote a fear-free experience.
Answer incoming calls, emails, and text messages with solutions to client’s questions and concerns about their pet(s). Recognize and triage medical concerns so urgent needs are addressed in a timely manner.
Offer clients compassionate emotional support during times of need; must be comfortable with various medical outcomes.
Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.
Qualifications
We’re looking for:
- A minimum 1 year of veterinary industry experience required
- Compassionate, calm, team player, multi-tasker, and strong communicator
- Highly organized and possesses computer skills
- Excellent reading/comprehension/legible writing skills
- Self-starter with the desire to continue to advance your knowledge and skillset.
We offer our staff:
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
- Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
