What are the responsibilities and job description for the Relationship Manager II position at Alliance Bank?
Summary
Responsible for overall performance of multiple Retail Offices through management, development and leadership of Relationship Assistant Manager &/or Relationship Team. Fulfills consumer lending needs. Generates new business through outside calling efforts.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Develop innovative strategies for calling efforts to achieve established goals that contributes to the Alliance Bank growth plan
- Collaborate with internal business partners to provide comprehensive solutions to clients’ financial needs
- Serve as a communication link between all departments and leadership to ensure Team is informed and understands directives, bank financial performance, initiatives and other pertinent information through Office meetings
- Create and contribute to a positive working environment that facilitates exceptional service, expanding profitable client relationships and employee engagement
- Lead and guide Team; attainment of sales, service and financial goals, open/maintain consumer and business accounts, referrals
- Supervise and create accountability through performance management against objectives to build motivation and commitment
- Establish Department and individual goals while engaging Team to take ownership of achieving goals; conducts monthly one-on-one coaching with the Team
- Strive to meet/exceed established Department and individual goals while taking ownership of achieving those goals
- Build and maintain Team through onboarding and exit process
- Ability to prioritize and delegate tasks
- Initiate wire transfers
- Promote the bank’s products and services
- Plan volunteer activities for Team
- Maintain a strong community presence
- Ensure continuous training and development for self and Team
- Follow policies and procedures to protect the bank from risk and exposure
- Ensure compliance and audit controls are followed to protect the bank from unnecessary risk and exposure
Competencies
- Alliance Bank core values: Be Responsive, Have Integrity, Be Secure, Deliver Value, Be Reliable
- Problem Solving
- Conflict Resolution
- Employee Engagement and Development
- Networking
- Community Commitment
Supervisory Responsibility
This position supervises the Relationship Assistant Manager &/or Relationship Team.
Work Environment & Physical Demands
This position travels by vehicle in the Alliance Bank footprint and surrounding areas.
This job operates in a clerical office setting and routinely uses standard office equipment. This position requires manual dexterity and the ability to lift, bend, or stand as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Full-time employee must work 35-40 hours per week average to maintain full-time status.
Education and Experience
- High school diploma or equivalent required
- 3 years’ related banking, customer service, leadership and business development experience preferred
AAP/EEO Statement
Alliance Bank is an Equal Employment Opportunity Employer.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
