What are the responsibilities and job description for the Relationship Representative position at Alliance Bank?
Summary
Responsible for focusing on client solutions to their banking needs while processing transactions and following established bank policies and procedures. Deliver a positive client experience with each interaction.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Operate cash drawer and accurately process client transactions
- Complete vault duties, including buying/selling currency, balancing ATM
- Promote the bank’s products and services through referrals
- Provide solutions to clients’ needs via phone and face-to-face interactions
- Process wire transfers
- Follow policies and procedures to protect the bank from risk and exposure
- Contribute to a positive working environment that facilitates exceptional service, expanding profitable client relationships and employee engagement
- Strive to meet/exceed established Department and individual goals while taking ownership of achieving those goals
- Ensure continuous training and development for self
- Follow policies and procedures to protect the bank from risk and exposure
Competencies
- Alliance Bank core values: Be Responsive, Have Integrity, Be Secure, Deliver Value, Be Reliable
- Building Relationships
- Problem Solving
- Accuracy
- Attention to Detail
- Identify Client needs
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment & Physical Demands
This position may require travel by vehicle to Alliance Bank Offices dependent on staffing needs.
This job operates in a clerical office setting and routinely uses standard office equipment. This position requires manual dexterity and the ability to lift, bend, or stand as necessary.
Position Type/Expected Hours of Work
This may be a full-time or part-time position. Full-time employee must work 35-40 hours per week average to maintain full-time status. Part-time must average under 30 hours per week annually.
Education and Experience
- High school diploma or equivalent required.
- No experience required; customer service preferred.
AAP/EEO Statement
Alliance Bank is an Equal Employment Opportunity Employer.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
