What are the responsibilities and job description for the Member Service Representative position at Alliance Catholic Credit Union?
Alliance Catholic Credit Union is seeking an exceptional and experienced Member Service Representative (MSR) who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will report directly to the Branch Manager.
The ideal candidate:
- Able to assist our members achieve their financial goals by identifying the best product and service solutions to meet their needs.
- Able to consult members about: opening new accounts, IRAs, loan application processing, setting up automated services; and other member service requests.
- Ability to work in a team environment
- Ability to exceed a strong customer services experience
- Strong member service experience
- Ability to promote and identify referral opportunities to enhance member relationship.
- Must be a motivated individual who is friendly and enthusiastic, with strong verbal and written communication skills, and proficiency in Windows, Word and Excel.
- Proficient in written/oral communication.
- Dependable, adaptable/flexible, detail oriented
