What are the responsibilities and job description for the Hardware Support Specialist position at Alliance Credit Union?
Role
To procure, configure, and maintain the hardware (and systems controlling the hardware) that provide various services for the organization’s members and employees.
Major Duties and Responsibilities
- Maintain and troubleshoot employee- and member-facing machinery including (but not limited to) cash dispensers, ATMs, ITMs, and coin machines
- Maintain security and access systems including (but not limited to) security cameras, building-access controls and fobs, and alarms
- Contact and manage vendors, when necessary, to resolve issues outside of regular maintenance or troubleshooting
- Complete and/or manage special projects as assigned by the Hardware Support Manager or CIO
Expectations
Knowledge and Skills
Education and Experience:
Experience supporting, servicing financial service machinery and systems is preferred
Interpersonal Skills:
Work requires extensive personal contact with others and/or is occasionally of a personal or sensitive nature. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work may involve motivating or influencing others. An ability to foster positive working relationships with people both inside and outside of the credit union is essential
Other Skills:
Ability to maintain a high degree of confidentiality. Ability to work with management and staff. Ability to prioritize workflow. Initiative and ability to handle numerous assignments concurrently. Advanced research and reporting skills
Physical Demands
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, lift items of reasonable weights, reach with hands and arms, climb stairs, talk, or hear.
Work Environment
This role requires the ability to work outdoors and drive in all weather conditions. Though a company vehicle will be provided, the use of a personal vehicle (for which mileage will be reimbursed at the standard rate) occasionally may be necessary. This position will also require occasional work outside of regular business hours.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
