Office Administrator

Branch Office Administrator

The building materials industry is a trade that offers long-term stability and career growth opportunities. Alliance Door Products is a community of caring and motivated professionals. Apply now and find out how our company values support our status as an industry-preferred employer.

ROLE: This position exists to support the Directors of Sales and Operations by executing and providing oversight on key day-to-day administrative activities. Collaborating with the Directors to bring about an orderly execution of work activities that serve the needs of the organization, our vendors, and, most importantly, provide extraordinary service to our customers

Copy and paste the link below for an inside look at what it is like to be on the Alliance Door Products team!

https://www.alliancedoorproducts.com/us/careers

HOURS: This is a full-time job, Monday- Friday, in the office at our location.

RESPONSIBILITIES: Conduct oneself with the highest levels of integrity, positively representing the company and employees in a trustworthy and sincere manner.

• In collaboration with the Customer Service Supervisor, manage the "Open Order" report and oversee the changing of ship dates on orders.
• Provide oversight of the Customer Credit process, Disputed Invoice report, customer returns and claim process, and material receiving documents.
• Manage customer returns to ensure all vendor-related claims are processed on time, ensuring all monies due are received.
• Monitor, coordinate, and process order delay information to customers.
• Manage the material receiving document process and the associated paperwork filing.
• Manage all aspects of the "Service Call" process.
• Match vendor invoices to original purchase order and receiving documents-report discrepancies.
• Collect and deposit any customer payments received at the branch level.
• Assist the Directors in the orientation of new employees.
• Serve as the branch liaison to HR for basic questions and non-confidential information requests.
• Review and prepare timecards for approval, ensuring proper job codes.
• Oversee the Janitorial Management contract.
• Responsible for ordering all office supplies.
• Collaborate with the branch Directors in the planning and executing of Company and customer events.
• Serve as the point person in relaying office equipment issues to the corporate IT department.
• Backup for office personnel as required and available as a resource for training various staff.
• Other duties as assigned by supervisor.
  
  

Core Skills & Qualifications

• Minimum (5) years of experience working in a customer service-oriented office environment.
• Significant experience with Microsoft Office applications including Word, Excel, and Outlook.
• Must be able to communicate concisely and clearly in both written and verbal exchange.
  
  

Compensation & Benefits

• Competitive Wage - DOE
• Medical/Dental/Vision insurance and Health Savings Accounts (HSA's) with employer contributions
• Retirement Plan
• Paid Holidays
• Paid Time Off
• Paid Bereavement Leave
• 401K
  
  

POSITION CLOSING: 04/24/2025

More About Our Company

We are an equal opportunity employer and one of North America's leading distributors of high-quality door products. The great service and products we deliver are a result of the hard work and talent of our exceptional team. We work very hard to hire the best team members who share our core values in respect for all people, integrity in every situation, and quality in everything we do. A supportive team with diverse backgrounds and career experiences from all around the world strengthens who we are and provides many opportunities for continuous growth and development within our Company.

This job is Safety Sensitive and, therefore, is contingent upon a pre-employment drug test, including marijuana. As a standard part of the employment application process, Alliance Door Products may request employment references.

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