Quality Specialist

JOB DESCRIPTION

Quality Specialist

BASIC FUNCTIONS:

The Quality Specialist is responsible for assisting with day-to-day tasks in the Quality program. The Quality Specialist reports directly to the Quality Coordinator. The Quality Specialist shall assist and support the Quality program at Alliance Family Health Center.

JOB DUTIES AND COMPETENCIES

1. Participate in the collection, hygiene, and analysis of QI/QA data in preparations for monthly analysis, ongoing QI initiatives, and UDS reporting,

2. Collect and analyze documentation, statistics, reports, and market trends, to assist in the development of recommendations for Quality Improvement initiatives.

3. Identify and suggest risk avoiding adjustments to current methods of operation through the collection of data

4. Run and prepare reports as directed.

5. 4.Participate in the development of and make recommendations for Quality Improvement Initiatives

6. Participate in the development, planning, and execution of Internal Quality and Quality Assurance meetings.

7. Participate in the preparation of clinical audits, surveys, and meetings

8. Participate in the development and planning of organizational staff trainings.

9. Participate in the development, dissemination, and annual review of policies, procedures, and systems (ie; Compliatrics, internal tracking log)

10. Participate in the creation of a compliance resource library.

11. Facilitate strategic outreach for quality metrics and programming as directed.

12. Navigate and improve electronic systems for optimization and functionality as directed.

13. Participate in the management and maintenance of electronic data and data reporting

14. Other job duties as assigned

KNOWLEDGE AND SKILLS

• Ability to establish a knowledge of FQHC requirements and follow clinical guidelines.
• Ability to establish an understanding of UDS metrics and their importance.
• Ability to exercise motivation, initiative, judgement, and attention to detail
• Ability to establish a practical knowledge of tools and techniques of Quality Improvement.
• Acute awareness of HIPPAA, Hi-tech, and confidentiality practices.

QUALIFICATIONS

· Must have obtained a GED, high school diploma or equivalent

· Preferred clinical knowledge and understanding

· Must demonstrate integrity, sound judgement, leadership skills, and strong interpersonal skills.

· Must be able to approach staff about quality issues with tact and diplomacy.

· Experience working with disadvantaged populations and knowledge of health disparities is highly desired.

· Excellent oral and written communication skills needed; strong organizational ability required.

· Must be able to sit; use hands to manipulate objects, tools, controls; reach with hands and arms.

HEALTH CARING STANDARDS / VALUES:

1. Greet customers, visitors, and Colleagues immediately with a smile, warm greeting, and introduction, calling them by name if possible.

2. Exceed the expected and anticipate the unexpected by asking, “Is there anything else I or a fellow Colleague can do for you?”

3. Always provide a comforting, timely, caring departure, or discharge, and always say thanks for allowing us to serve.

4. Integrity, openness, and fairness in all you do

5. Teamwork

6. Individual creativity

7. Innovation

8. Compassion and caring

MACHINES, TOOLS & EQUIPMENT USED:

General office equipment.

PHYSICAL REQUIREMENTS:

1. Able to sit at a desk for up to 4 hours at a time.

2. Able to bend to reach items on the floor, desk level, and overhead.

3. Able to lift books and supplies weighing 40 lbs. intermittently.

4. Able to see clearly and hear normal speaking tones.

5. Able to communicate verbally interpersonally and over the telephone in clear and concise speech.

Confidentiality & Compliance

All Alliance Family Health Center employees are required to treat all information concerning patients, AFHC, Board of Directors and business in general, in a strictly confidential manner. Be careful in your conversations in the office and hallways, emails, faxes, and telephone calls, and refrain from discussing this information in these or other areas. All employees will be required to sign a confidentiality statement upon commencement of employment. Confidential information should never be discussed with anyone who does not have a need to know such information to conduct AFHC business. Violation of this policy may result in disciplinary action, up to and including termination. Your signature on the confidentiality form at the back of the employee handbook commits you to the policies and procedures of Alliance Family Health Center. AFHC has also adopted a compliance plan that incorporates its policies and procedures manual, employee handbook, and job descriptions. All employees are expected to familiarize themselves with the compliance plan and to follow it. All employees will be required to attend compliance training and to sign an acknowledgement statement for the compliance plan.

This position description is intended to indicate the key functional areas and tasks that will be required by the position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required by the incumbent.

RESPONSIBLE TO:

Quality Coordinator

Executive Leadership

3/2025

Job Type: Part-time

Pay: Up to $17.25 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Alliance, OH 44601: Relocate before starting work (Required)

Work Location: In person

Salary : $17