Customer Service Representative

Alliance Group is seeking a seasonal Customer Service Representative in our Essex Junction, VT to join our growing team.

This is an on-site, office-based, seasonal position responsible for assisting with answering inbound phone calls, communicating with dispatchers, and providing exceptional customer service. Depending on need, this may become a full-time, year-round position.

Why Work For Alliance Group Services, LLC?

We offer a great working environment and company culture that values the growth and professional development of our employees while providing a place for customers relationships to thrive.

Salary:

Ranges from $18/hr -$22/hr

Who is Alliance Group Services, LLC?

Alliance Group is a rapidly growing commercial/industrial HVAC/R, Building Automation and Electrical company, serving New Hampshire, Vermont, and New York. With our drive to provide the best service possible, we employ the best to provide the best!

Job Title:

Customer Service Representative (seasonal)

Classification:

Non-Exempt

Location:

Essex Junction, VT

Reports to:

Branch Manager

Job Summary:

The Customer Service Representative is a key player in our company's drive to provide the absolute best HVAC services possible. The position will work out of our Essex Junction, VT branch in-person. The Customer Service Representative must have high level customer service skills and be extremely professional and pleasant. Computer experience with Outlook and MS Office Suite is highly preferred. Must be detail-oriented and focused to take and enter customer information accurate.

The successful candidate should exhibit the consistent ability to:

• Answer inbound phone calls and process accordingly (transfer call, take message and email to coworker, etc).
• Create job numbers for service requests and communicate requests to the appropriate dispatcher.
• Email New Customer Enrollment Forms as needed.
• Return customer calls as needed.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Experience:

• Some experience in customer service is preferred.

License/Certification:

• Driver’s License required

Work Authorization/Security Clearance (if applicable):

Security Clearance is not generally applicable but may be required for some customer sites. A background verification will be required.

AAP/EEO Statement:

Alliance Group Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Types: Full-time, Temporary, Seasonal

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• What is your desired salary for this position?
• If you were referred to this position by an Alliance employee, please list their name here.

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $18 - $22